Samantha Farris
South Attleboro
Summary
Detail-oriented professional with extensive experience in healthcare coordination. Skilled in problem-solving, critical thinking, and effective communication, contributing to improved patient outcomes and streamlined documentation processes.
Overview
8
8
years of professional experience
Work History
Unit Coordinator
Newton Wellsley Hospital
Newton, MA
05.2023 - Current
- Collaborated with interdisciplinary teams to address patient needs, enhancing overall service delivery.
- Streamlined documentation processes using electronic health records systems, ensuring accuracy and compliance with regulations.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Facilitated communication between medical staff and patients, enhancing overall care experience.
Secretary
Bridgewater Primary Care and Cardiology
Bridgewater, MA
03.2022 - 05.2023
- Managed scheduling and coordination of patient appointments to enhance office efficiency.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Assisted in the preparation and distribution of medical correspondence, ensuring timely communication with patients.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medical Assistant
Family Medicine and Associates
North Attleboro, MA
11.2020 - 03.2022
- Administered patient care and assisted with examinations to ensure comfort and safety.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans and preventive care, enhancing overall patient understanding.
- Monitored vital signs and reported changes to physicians, ensuring timely medical interventions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Norwood Urgent Care
Norwood, MA
04.2018 - 05.2020
- Assisted in patient intake and medical history documentation, ensuring accuracy and compliance.
- Administered vaccinations and performed routine laboratory tests to support clinical operations.
- Provided education to patients regarding treatment plans and preventive care measures.
- Collaborated with healthcare providers to streamline communication and enhance patient experience.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
Associate of Science - Medical Lab Tech
Bristol Community College
Fall River, MA05-2026
High School Diploma -
Attleboro High School
Attleboro, MA06-2012
No Degree - Medical Assisting
Healthcare Training Center
North Attleboro, MA08-2017
Skills
- Supply inventory
- Medical laboratory procedures
- ELISA techniques
- Motivational skills
- Medical terminology
- Charting
- Supply restocking
- Medical terminology proficiency
- Certified in CPR/AED
- HIPAA guidelines
- Teamwork and collaboration
- Problem-solving
- Specimen processing
- Specimen collection
- Quality testing
- Phlebotomy techniques
- Quality control procedures
- Laboratory safety protocols
- Equipment testing and calibration
- Good laboratory practices (GLP)
- Critical thinking
- Hematology
- Lab equipment maintenance
Timeline
Unit Coordinator
Newton Wellsley Hospital
05.2023 - Current
Secretary
Bridgewater Primary Care and Cardiology
03.2022 - 05.2023
Medical Assistant
Family Medicine and Associates
11.2020 - 03.2022
Medical Assistant
Norwood Urgent Care
04.2018 - 05.2020
Associate of Science - Medical Lab Tech
Bristol Community College
High School Diploma -
Attleboro High School
No Degree - Medical Assisting
Healthcare Training Center