Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Hoar

Westfield

Summary

Experienced administrative professional with over a decade of experience in administration. Skilled at organizing and creating spreadsheets, graphs, and reports. Strong communication and information gathering abilities. Dedicated to delivering top-notch results both independently and collaboratively. Seeking to expand professional growth by applying knowledge and skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

UNFI, United Natural Foods
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office/Administrative Coordinator

Hospital Medicine Department - Baystate
09.2021 - 03.2023
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
  • Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
  • Organized and maintained digital and physical filing systems, improving document retrieval times.
  • Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
  • Increased office efficiency with development of comprehensive administrative procedures manual.
  • Managed complex schedules for senior management to optimize their time and productivity.

Date Coordinator

Holyoke Medical Center
09.2019 - 09.2021
  • Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
  • Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
  • Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
  • Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
  • Ensured compliance with industry standards and regulations regarding sensitive information handling protocols, maintaining strict confidentiality where necessary.
  • Collaborated closely with IT department to address technical issues affecting the accessibility or reliability of stored information.
  • Improved data accuracy by implementing stringent quality control measures for data entry and management.
  • Maintained an up-to-date knowledge base on emerging trends within the field of Data Coordination; applied new approaches as appropriate.
  • Managed complex datasets with precision, ensuring accurate representation of organizational trends over time.
  • Streamlined data collection processes for enhanced efficiency in gathering and organizing information.
  • Leveraged advanced Excel functions for data manipulation and analysis.
  • Applied data validation procedures to support and enforce data integrity.
  • Located and corrected data entry errors and reported to management.
  • Collaborated with other departments to enforce data accuracy and enhance productivity.
  • Compiled, cleaned and manipulated data for proper handling.
  • Improved data collection methods by designing surveys, polls and other instruments.

Office Coordinator

UMass Medical School
04.2018 - 09.2019
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.

HRN Coordinator/Staff Assistant/Admin Coordinator

Staff Physicians/Baystate Medical Center
08.2015 - 04.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Medical Administrative Assistant -

Porter & Chester Institution
Chicopee, MA
01.2015

High School Diploma - Cosmetology Certificate

Den Technical High
Holyoke, MA
01.2001

No Degree - Data Engineering

Coursera
01-2026

Skills

  • Strong time management abilities
  • Effective multitasking
  • Resourceful in problem-solving
  • Effective communication skills
  • Advanced proficiency in Microsoft Office Suite
  • Call center experience
  • Data Entry
  • Data Analysis
  • Data Processing

Certification

  • Medical Administrative Assistance

Timeline

Customer Service Representative

UNFI, United Natural Foods
05.2024 - Current

Office/Administrative Coordinator

Hospital Medicine Department - Baystate
09.2021 - 03.2023

Date Coordinator

Holyoke Medical Center
09.2019 - 09.2021

Office Coordinator

UMass Medical School
04.2018 - 09.2019

HRN Coordinator/Staff Assistant/Admin Coordinator

Staff Physicians/Baystate Medical Center
08.2015 - 04.2018

High School Diploma - Cosmetology Certificate

Den Technical High

Medical Administrative Assistant -

Porter & Chester Institution

No Degree - Data Engineering

Coursera

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Samantha Hoar