Samantha Holton
Plymouth,MA
Summary
Hardworking Medical assistant / Lead Resident care aid competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 5 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Steadfast Resident care aid and medical assistant who employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Atrius Health Part Of Optum*
10.2023 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Supported patients and their families with any and all healthcare and personal concerns
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Lead Resident Care Aid
Laurelwood At The Pinehills
10.2019 - 10.2023
- Promoted a positive atmosphere within the facility by displaying professionalism at all times and encouraging teamwork among staff members.
- Maintained a safe and healthy living environment by adhering to regulations and conducting regular safety checks.
- Conducted thorough assessments of residents'' physical, emotional, and cognitive well-being, enabling optimal care planning.
- Developed strong relationships with residents and families, addressing concerns promptly and professionally.
- Managed medication administration effectively, reducing errors and ensuring proper dosage for all residents.
- Consistently received high praise from both family members and supervisors for exceptional levels of dedication and care provided to residents.
- Organized engaging social activities for residents, fostering community building within the facility.
- Demonstrated empathy and compassion towards residents while providing personal care assistance such as bathing, grooming, or dressing.
- Assisted in training new associates, providing guidance on best practices for resident care provision.
- Maintained accurate documentation regarding each resident''s status, communicating pertinent information to relevant parties as necessary.
- Implemented effective strategies to handle challenging behaviors displayed by some residents while maintaining a calm demeanor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications to patients and remained vigilant for negative side effects.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 30+ residents under long-term care.
- Delivered high-quality care to Memory care patients in Long term care facility.
Waitress
Texas Roadhouse
11.2018 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Plymouth North High School
Plymouth, MA06.2019
Skills
- HIPAA Compliance
- Family liaison
- Customer Service
- Direct Patient Care
- Reliable team player
- Care Plan Development
- Mental health care
- Family Communication
- Certified in CPR/AED
- Emotional and Social Support
- Coaching and Mentoring
- Leading Team Meetings
- Electronic Health Records
- Vital signs monitoring
Timeline
Medical Assistant
Atrius Health Part Of Optum*
10.2023 - Current
Lead Resident Care Aid
Laurelwood At The Pinehills
10.2019 - 10.2023
Waitress
Texas Roadhouse
11.2018 - 08.2021
High School Diploma -
Plymouth North High School
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