Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Lackey

West Brookfield

Summary

Dynamic hospitality professional with extensive experience at Benchmark Senior Living, excelling in customer service and food safety. Proven ability to train new staff and resolve conflicts effectively, ensuring guest satisfaction. Recognized for maintaining high sanitation standards and delivering prompt, courteous service, contributing to a positive dining experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Benchmark Senior Living
Chelmsford
08.2024 - Current
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.

House Cleaner

HomePlus Cleaning
Tyngsboro
10.2023 - 04.2024
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Emptied wastebaskets and replaced liners.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Washed windows inside and outside as needed.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Teacher's Assistant

The Learning Experience
Chelmsford
12.2022 - 08.2023
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Supported classroom teacher in managing a diverse classroom of students.
  • Monitored student progress and provided feedback to both students and teachers.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
  • Distributed textbooks, workbooks, papers, and pencils to students.
  • Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Provided one-on-one support to students requiring additional assistance.
  • Promoted collaborative learning among peers through group work activities.
  • Developed positive relationships with students, families, staff members, and outside agencies.
  • Assisted students in developing critical thinking skills through problem solving exercises.
  • Organized activities that promoted physical, mental and social development.
  • Provided a safe learning environment where children could explore their creativity.
  • Adapted lesson plans based on student performance data to ensure success for all learners.

Esthetician

Sheena's Salon and Spa
Spencer
06.2021 - 01.2023
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Assisted in the development of customized skin care regimens for clients.
  • Maintained up-to-date knowledge of latest trends in esthetics industry through research.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Tested products on clients to determine best results and provide product recommendations.
  • Recommended additional treatments or products based on individual customer needs.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Educated clients on proper skin care techniques according to individual needs.
  • Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Attended continuing education courses related to esthetics industry advancements.
  • Built positive client relationships and guided clients through treatments.
  • Recommended home care regimen for desired results.
  • Sold salon-exclusive skin care products and encouraged service upgrades.

Receptionist

Sheena's Salon and Spa
Spencer
06.2021 - 01.2023
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Server

The Friendly Toast
North Andover
09.2022 - 12.2022
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

High School Diploma -

Bay Path Regional Vocational Technical High School
Charlton, MA
05-2020

Skills

  • Food safety
  • Customer service
  • Order accuracy
  • Cash handling
  • Menu knowledge
  • Team collaboration
  • Time management
  • Conflict resolution
  • Sanitation practices
  • Training new staff
  • Effective communication
  • Positive and professional
  • Hospitality service expertise

Certification

  • OSHA Certificate
  • Cosmetology License
  • Novalash Certificate

Timeline

Server

Benchmark Senior Living
08.2024 - Current

House Cleaner

HomePlus Cleaning
10.2023 - 04.2024

Teacher's Assistant

The Learning Experience
12.2022 - 08.2023

Server

The Friendly Toast
09.2022 - 12.2022

Esthetician

Sheena's Salon and Spa
06.2021 - 01.2023

Receptionist

Sheena's Salon and Spa
06.2021 - 01.2023

High School Diploma -

Bay Path Regional Vocational Technical High School

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Samantha Lackey