Samantha Mortali
Foxborough
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Big Y Foods Inc.
01.2020 - 04.2024
- Entered and processed patients' prescriptions into Mckesson system verifying insurance eligibility and correct billing
- Kept and monitored accurate and appropriate inventory of medications as well as OTC products
- Responsible for ordering supplies, receive orders, and process outdates
- Monitored backordered drugs daily, adjusting daily workflow to place additional orders when able to keep drug in stock
- Monitored data entry, product dispensing, as well as patient drop off to fill prescriptions accurately, safely and efficiently
- Worked under the Pharmacist supervision to assist in prescription refills, administering immunizations and directing patients to OTC products that are needed
- Received accreditation to vaccinate for COVID-19 and Flu vaccines within MA guidelines
- Identified and resolved billing issues that result in prescriptions entering adjudication
- Able to release prescriptions to patients; working closely with them to identify their needs and directing all concerns to the pharmacist for necessary counseling
- Answered incoming phone calls and addressed questions, refilled prescriptions and addressing patent needs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Provided excellent customer service skills and showed compassion especially during the COVID-19 pandemic
Customer Service Specialist
Big Y Foods Inc
07.2013 - 01.2020
- Responsible for supervising cashiers, service clerks, and customer service employees
- Assigned and oversaw employee's breaks and meals, managing customer flow to ensure appropriate adjustments
- Balanced accounts and cash registers on a daily basis, arraigning for bank deposits when necessary
- Place orders for cash currency when needed, and kept accurate logs for orders and deposits of cash
- Kept an accurate inventory of all lottery sales for the store on a daily basis
- Placed weekly orders for lottery tickets from the Massachusetts State Lottery, placing additional orders as needed
- Tended to complications that arose during shifts
- Ensured all supplies and materials needed for daily workflow were ordered and kept in stock
- Supervised and trained new employees on company policies, procedure, and job duties
- Collaborated and communicated effectively with other co-workers to create a respectful work environment.
- Was able to identify and adapt swiftly to the quick customer volume changes over shifts
Bartender/Server
The Cape Club Of Sharon
08.2019 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Multi-tasked to accomplish all tasks quickly while maintaining excellent customer service skills.
- Managed several customers at one time while still ensuring each customer received prompt service and attention.
- Kept track of all liquor inventory, filling out order forms for any item that needed to be ordered for the following week's sales
- Monitored and restocked inventory of liquor, beer and wine throughout all times of shift to prepare for customer volume.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained knowledge of a rotating drink and food menu throughout changes in season.
- Adapted efficiently to the quick change in restaurant flow that could happen unexpectedly throughout the day.
- Developed strong relationships with members to ensure each guest felt they had individual attention and care.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured accurate guest charges were entered and billed correctly
- Kept an organized, clean and sanitized work area at all times.
Education
Clinical Psychology Major
University of Maine
Orono, ME2019
High School Diploma -
Walpole High School
Walpole, MA2014
Skills
- Drug Inventory Control
- Managing Prescription Refills
- Problem-Solving Skills
- HIPAA Regulations
- Critical Thinking
- Time management
- Customer Service
- Certified by PTCB
- Workflow Optimization
- Purchasing and Inventory Documentation
Certification
- CPhT - Certified Pharmacy Technician by PTCB
- CPR Certified
- Certified to Immunize Flu and COVID-19 vaccines
Timeline
Certified Pharmacy Technician
Big Y Foods Inc.
01.2020 - 04.2024
Bartender/Server
The Cape Club Of Sharon
08.2019 - 02.2023
Customer Service Specialist
Big Y Foods Inc
07.2013 - 01.2020
Clinical Psychology Major
University of Maine
High School Diploma -
Walpole High School
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