Samantha Wrede
Falmouth,MA
Summary
Energetic Hostess with exceptional experience enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
La Cucina Sul Mare
2021.04 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained approximately 30 calls per day, organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Front Desk Receptionist
James Scott Wrede DO
2018.01 - Current
- Increased customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expanded guest retention by maintaining a welcoming and organized reception area.
Retail Worker
Lululemon
2023.01 - 2023.05
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Restaurant Team Member
Dana's Kitchen
2020.02 - 2021.09
- Catered to customer satisfaction by providing throrough and friendly service during rushes.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely completion of food orders, resulting in increased efficiency and satisfied customers.
Seasonal Worker
Cape Cod Central Railroad
2018.11 - 2018.12
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized train environment, resulting in positive customer feedback.
- Contributed to team success by consistently providing entertainment to families during the holiday seasons.
Education
Bachelor of Science - Marketing
Clemson University
Clemson, SC05.2027
High School Diploma -
Falmouth High School
Falmouth05.2023
Skills
- To-Go Order Preparation
- Supply Restocking
- Menu Presentation
- Special Dietary Requirements
- Safe Food Handling
- High-Volume Dining
- Table Setting Arrangements
- Item Promotion
- Dining Area Maintenance
- Reservation Planning
Writing Poetry
Writing Poetry, Drawing, Cooking, Volunteering
Writing poetry, drawing and cooking specifically feel like a way to express myself in tangible ways. Creation is something I am very passionate about and sharing what I create allows for connection among the people in my life. Volunteering is a way for me to feel connected in my community and I particularly enjoy working with kids with special needs. Ever since I was young, working with others who have a different engagement with life has been not only rewarding but refreshing.
Timeline
Retail Worker
Lululemon
2023.01 - 2023.05
Restaurant Hostess
La Cucina Sul Mare
2021.04 - Current
Restaurant Team Member
Dana's Kitchen
2020.02 - 2021.09
Seasonal Worker
Cape Cod Central Railroad
2018.11 - 2018.12
Front Desk Receptionist
James Scott Wrede DO
2018.01 - Current
Bachelor of Science - Marketing
Clemson University
High School Diploma -
Falmouth High School
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