Samayah Fernandes
Fall River,MA
Summary
Customer-focused professional skilled in relationship building and sales principles. Strong communication and organizational skills drive positive customer experiences and sales success. Committed to teamwork and delivering solutions with fairness and understanding. Eager to contribute skills and support teammates in achieving company goals.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Associate
Old Navy, Gap
Fall River, MA
08.2025 - 01.2026
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to meet sales goals and improve overall store performance.
- Educated customers on promotions and loyalty programs, fostering brand loyalty and repeat business.
- Convinced customers to apply for a credit card with company; was top 3 employee in most card applications.
- Resolved customer inquiries and complaints effectively, contributing to improved satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Secretary
Gervin Tires LCC
Brockton, MA
02.2023 - 08.2025
- Organized filing systems, ensuring easy access to critical documents and records.
- Maintained inventory of office supplies, coordinating timely replenishment.
- Answered calls from customers, scheduled on call appointments and in person, ordered auto parts with connected part stores.
- Provided understanding customer service, helped answer questions, and solved situations among customers or co-workers.
- Handled most of the money. Cashed out customers, organized the end of the day amount, and kept clean and organized receipts from ordering auto parts.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects
- Greeted each customer kindly and respectfully.
Education
Still Attending. - Art Education
Gordon College
Wenham, MA06-2029
No Degree - Interior Design
Wentworth Institute of Technology
Boston, MA05-2028
High School Diploma -
Southeastern Regional Vocational Technical High School
Easton MA06-2024
Skills
- Multitasking strength
- Client service excellence
- Guest relations
- Problem-solving
- Meeting deadlines
- Multi-tasking strength
- On-time
- Goal oriented
- Relationship building
- Outgoing personality
- Flexible schedule
- Sales techniques
- Cleaning techniques
- Comprehensive understanding
- Kind and welcoming
Certification
- OSHA 10 Hour training certified
- GED certified completion of Carpentry from Southeastern Regional Vocational Technical High School.
Languages
Portuguese
Native or Bilingual
Timeline
Sales Associate
Old Navy, Gap
08.2025 - 01.2026
Secretary
Gervin Tires LCC
02.2023 - 08.2025
Still Attending. - Art Education
Gordon College
No Degree - Interior Design
Wentworth Institute of Technology
High School Diploma -
Southeastern Regional Vocational Technical High School