Samijo English
Chicopee
Summary
Detail-oriented leader with extensive experience in sales and customer service roles. Recognized for exceptional communication skills and effective team supervision, driving operational success and elevating customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starbucks
Holyoke
08.2024 - Current
- Supervised barista team during peak hours to ensure efficient service.
- Trained new employees on coffee preparation and customer service standards.
- Managed inventory levels and restocked supplies to maintain operational flow.
Call Center Representative
American Installations
South Hadley
10.2023 - 07.2024
- Answer phone and direct customers to the appropriate department.
- Listen to customers needs/issues.
- Book appointments on the calendar.
- Reschedule appointments.
Server/Bartender
Brinker International / Chili's Grill and Bar
Windsor Locks
10.2022 - 10.2023
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards.
Teacher Aid
Crickets Corner
Chicopee
08.2022 - 01.2023
- Assisted lead teacher in creating and implementing age-appropriate lesson plans for children.
- Engaged children in educational games, arts and crafts, and storytime sessions to promote cognitive development.
- Maintained a clean and organized classroom environment to facilitate learning.
- Supported children with daily routines such as nap time, mealtime, and bathroom breaks.
Sever/Bartender
Brinker International / Chili's Grill and Bar
West Springfield
01.2022 - 10.2022
Shift Supervisor
Applegreen Starbucks
Ludlow
06.2021 - 12.2021
- Assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners.
Assistant Manager
Aramark
Springfield
12.2019 - 05.2021
- Lead employees with the assistance of the manager.
- Order products such as milk, and the NDCP food orders as well as count the safe and provide great customer experience.
Hostess
Outback Steakhouse
West Springfield
01.2019 - 04.2021
- Welcomed customers and ensured that they are seated in the correct location and they receive attentive service.
- Also maintain a waitlist for busy times.
Hostess
Longhorn Steakhouse
West Springfield
08.2018 - 02.2020
- Welcomed customers and ensured that they are seated in the correct location and they receive attentive service.
- Also maintain a waitlist for busy times.
Supervisor
HMSHost Starbucks
Ludlow
11.2018 - 01.2020
- Take customer orders and assist employees with making orders to customer liking.
- Maintain proper sequence of orders and make sure everything moved along smoothly.
- Also count the safe and handle cash drops.
Security Officer
Six Flags, Inc.
Agawam
05.2018 - 11.2018
- Interact with guest and provide directions and assistance when needed.
- Also protect the guests and also employees, enforce the park rules and policies, lastly inspect assigned areas of the park.
Order Processor
Yankee Candle Company
South Deerfield
08.2017 - 09.2018
- Scanning items and boxing the items to prepare them for shipment.
Lead Supervisor
Dunkin Donuts, Inc
Monson
07.2017 - 03.2018
Education
Some college -
Jolie Hair and Beauty Academy
Ludlow, MAHigh school or equivalent -
Chicopee Comprehensive High School
Chicopee, MASkills
- Cash Handling
- Customer Service Skills
- Management
- Inventory
- Sales
- Scheduling
- Training
- Team Building
- Customer Service
- Communication Skills
- Assistant Manager Experience
- Supervising Experience
- Security
- Retail Management
- Inventory Control
- Loss Prevention
- Merchandising
Certification
Class D Security License
Willing To Relocate
- East Longmeadow, MA
- South Hadley, MA
- Ludlow, MA
Personal Information
Authorized To Work: US
Timeline
Barista Shift Supervisor
Starbucks
08.2024 - Current
Call Center Representative
American Installations
10.2023 - 07.2024
Server/Bartender
Brinker International / Chili's Grill and Bar
10.2022 - 10.2023
Teacher Aid
Crickets Corner
08.2022 - 01.2023
Sever/Bartender
Brinker International / Chili's Grill and Bar
01.2022 - 10.2022
Shift Supervisor
Applegreen Starbucks
06.2021 - 12.2021
Assistant Manager
Aramark
12.2019 - 05.2021
Hostess
Outback Steakhouse
01.2019 - 04.2021
Supervisor
HMSHost Starbucks
11.2018 - 01.2020
Hostess
Longhorn Steakhouse
08.2018 - 02.2020
Security Officer
Six Flags, Inc.
05.2018 - 11.2018
Order Processor
Yankee Candle Company
08.2017 - 09.2018
Lead Supervisor
Dunkin Donuts, Inc
07.2017 - 03.2018
Some college -
Jolie Hair and Beauty Academy
High school or equivalent -
Chicopee Comprehensive High School