Samiul Hoque
Worcester
Summary
Analytical, innovative, results-focused, and self-directed Manager, Information Technology Strategist, Ship Hold Cleaning with extensive experience, spearheading complex projects and providing project and process improvements leadership. Six Sigma Black Belt Practitioner (CSSBB) with a broad knowledge and success assessing client needs and designing technical solutions while adhering to Industry Standards, and Workplace Safety. Seeking to benefit my personal organization by improving performance, focusing on team safety, ROI, and quality through successful project implementation and strategic operations. An accomplished communicator, skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.
Experienced with strategic business management, financial oversight, and team leadership. Utilizes innovative approaches to drive growth and streamline operations. Track record of fostering collaborative environments and adapting to market changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Co-Owner
RydePoint Medical Transport LLC
04.2025 - Current
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
Co-Owner
STN CLEANING SERVICES
03.2025 - Current
- Developed and implemented operational strategies to enhance customer satisfaction.
- Managed daily business operations, ensuring seamless workflow and team collaboration.
- Streamlined inventory management systems to improve product availability and reduce waste.
- Trained staff on best practices for customer engagement and service excellence.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Established performance metrics to evaluate team productivity and operational effectiveness.
Co-Founder & Operating Partner
STN MARINE SERVICES
05.2023 - Current
- As a dedicated Co-Founder and Managing Partner, I am deeply committed to leading our organization with a steadfast mission to ensure paramount crew safety, deliver exceptional service, and uphold stringent industry standards. Harnessing innovative cleaning techniques, my goal is to exceed customer expectations consistently. I am driven by the conviction to not just meet, but surpass, our clients' requirements while fostering a safe and productive environment for our team.
- Key Accomplishments and Responsibilities:
- Supervise and support team leads to facilitate all shipboard operations including cargo holds cleaning, surveys, and port captaincy supervision.
- Train personnel in safety measures and safe working practices onboard a vessel, wharf, and anchorage.
- Ensure that all personnel have mandatory medical insurance and wear all required personal protective equipment (PPE).
- Analyzed market trends to identify new opportunities and inform product development strategies.
- Managed financial forecasting, budgeting, and reporting processes to ensure fiscal responsibility.
- Conducted stakeholder presentations, effectively communicating vision and driving alignment on initiatives.
Manager, Technical Program Management
DELUXE MEDIA SERVICES
06.2021 - Current
- As a diligent Manager of Technical Program Management, I bring forth impeccable execution of complex, industry-standard projects with budgets exceeding $5 million every quarter. Leading a team of 3 Project Managers and overseeing more than 30 global Development and Quality Assessment Engineers, my aim is to consistently meet objectives and organization goals. Starting as a Project Manager, I quickly rose through the ranks due to exceptional performance, and I now spearhead the alignment of team activities with organizational goals, driving industry transformation.
- Key Accomplishments and Responsibilities:
- Spearhead the planning, execution, and delivery of high-value technical projects in the media services industry, ensuring seamless content delivery for key clients like Disney+, Amazon Prime, CBS Viacom, and Apple TV.
- Collaborate with cross-functional teams to manage and implement platform enhancements, incorporating innovative features to improve user experience and functionality.
IT Project Manager & Scrum Master
RXADVANCE CORP
07.2018 - 03.2021
- Direct synchronize and integrated projects, operational Initiatives, and IT strategies for a national full-service pharmacy benefit manager (PBM). Work with principal stakeholders on the end-to-end life cycle of projects from inception to post-go-live experience by demonstrating real ownership and commitment to success. Served as the primary project manager for mission critical applications for the Claims Department, impacting 250+ user interfaces, 180+ business components and used by nearly 400 business users.
- Key Accomplishments:
- Provided strategic leadership and executed several projects including the implementation of processes and forms that supported full SDLC life-cycle for IT during the development of the IT Project Management Office (IT PMO).
- Provided critical project leadership and successfully led the delivery of two key transformative healthcare projects (nirvanaHealth and Medical Claims) that were worth over 100 million dollars’ budget on time and within budget.
- Successfully managed a team of .NET developers, served as Subject Matter Expert (SME), Scrum Coach, and a resource expert throughout all phases of projects including analysis, planning, execution, and closure that led to the achievement of excellent performance and productivity results.
- Recognized for efficiently managing operational execution, participated in PMO activities including demand and project portfolio management, led prioritization workshops, and communicated project status to stakeholders.
Project Manager (Contractor)
CVS HEALTH
01.2018 - 06.2018
- Provided project management support and worked with stakeholders to execute Enterprise-Wide-Projects of large scope, complexity on a short-term contract basis through Gardner Resources Consulting LLC for a national health, wellness, and fitness company. Interfaced with external and internal stakeholders to complete projects timely. Analyzed projects’ performance trends and evaluated operations capacities, and capabilities.
- Key Accomplishments:
- Applied project management concepts to establish the planning and project controls processes and business transformation projects from requirements definition through successful deployment.
- Facilitated the successful implementation of a cross-project dependency process that streamlined activities and ensured all teams were notified of project tasks and impacts which led to the successful completion of 10 projects on time with variance of less than 2% across a $3M program.
- Aligned support and resources for the completion of 18 new service projects including the successful delivery and monitoring of high priority Blue Chip Initiatives - Transform Care and Specialty Metrics.
Scrum Master & Business Analyst (Contractor)
STATE STREET GLOBAL ADVISORS
08.2017 - 01.2018
- Provided insight, business analytics, and technical project leadership on a contract basis through Maxima Consulting Inc. for leading global provider of financial services to institutional investors: 100+ markets, 38K+ employees, $36T+ AUCA/AUM. Maintained responsibility for EMEA product delivery and day to day management of ETF portals.
Project Manager (Contractor)
BANK OF AMERICA
08.2016 - 08.2017
- Applied cutting-edge knowledge of project management methodologies to ensure quality standards, assurance and improvement across project delivery on a short-term contract through Diversant, LLC for a leading financial institution. Worked with cross functional teams to effectively communicate project status via weekly status reports, 4-blockers, and RAG status reports. Provided support through all aspects of project development and delivery inclusive of cost analysis, schedule, scope, quality, and safety during the initiation, implementation and closure processes.
- Key Accomplishments:
- Identified and resolved complex technical and process improvement issues and led the design, build, and implementation of an automated solution for compliance with 871(m) - Federal Tax Regulation.
- Developed, executed, and sustained effective process improvements that drove productivity improvements utilizing sound project management concepts.
- Led negotiations for the successful renewal and new software vendor contracts with emphasis on quality, competitive prices and additional services that resulted in an 18% savings from previous contracts.
Education
Masters in International Business -
Hult International Business School
Cambridge, MABachelors of Science - Economics
University of Tampa
Tampa, FL01.2014
Skills
- Methodologies / Tools: MS Project, WBS, Visio, SharePoint, Micro Strategy, Scrum, SDLC, Cost of Quality practices & guidelines, Agile & Waterfall software development, Project Scheduling, Scrum Management, Kanban, Performance Tracking, Budgeting, Forecasting, Establishing Team Velocity
- Operating Systems / Applications: MS Office (Word, Excel, Outlook, Project, PowerPoint), Microsoft Azure Dev Ops, Oracle, Linux, Visio, Retail Data Warehouse, IBM Jazz, Jira, Clear Quest, Clear Case, Clarity, Archer, Tableau, Mongo, SharePoint, Mondaycom, Asana, Nodejs, Visio, PeopleSoft, Bloomberg Terminal
- Customer service
- Small business operations
- Customer relations
- Policy and procedure implementation
- Sales strategies
- Operations management
- Strategic planning
- Customer retention
- Business development
- Innovation mindset
- Business growth
Certification
- Processional Training & Certifications:
- Microsoft Excel Advanced Certification (10/2017 - 10/2017) | Udemy. Certificate # UC-1A6VQ057
- Certified Scrum Master (08/2016 - 08/2016) | International Scrum Institute. Certificate # 0193933216626
- Six Sigma Black Belt (06/2015 - 07/2015) | International Six Sigma Institute. Certificate # 78113423609640
- Management Consulting Analyst Level 2 (05/2015 - 05/2015) | Management Consulting Institute, IXL Center, Inc.
- Management Consulting Analyst Level 1 (11/2014 - 11/2014) | Management Consulting Institute, IXL Center, Inc.
Early Career Summary
Project Coordinator - CVS HEALTH - Woonsocket, RI | Summer Intern - Investors Capital Corporation
Timeline
Co-Owner
RydePoint Medical Transport LLC
04.2025 - Current
Co-Owner
STN CLEANING SERVICES
03.2025 - Current
Co-Founder & Operating Partner
STN MARINE SERVICES
05.2023 - Current
Manager, Technical Program Management
DELUXE MEDIA SERVICES
06.2021 - Current
IT Project Manager & Scrum Master
RXADVANCE CORP
07.2018 - 03.2021
Project Manager (Contractor)
CVS HEALTH
01.2018 - 06.2018
Scrum Master & Business Analyst (Contractor)
STATE STREET GLOBAL ADVISORS
08.2017 - 01.2018
Project Manager (Contractor)
BANK OF AMERICA
08.2016 - 08.2017
Bachelors of Science - Economics
University of Tampa
Masters in International Business -
Hult International Business School
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