Samiya FanFan
Cambridge
Summary
Experienced host with strong customer service skills. Proficient in managing reservations and optimizing table turnover. Committed to creating a welcoming atmosphere and enhancing guest satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Regina Pizzeria
09.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlist efficiently to optimize table turnover.
- Communicated daily specials and menu items effectively to patrons.
- Collaborated with servers to coordinate guest needs and enhance service flow.
- Assisted in training new staff on hosting protocols and customer service standards.
- Addressed guest inquiries and concerns promptly to ensure satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Camp Counselor
Cambridge Mayors Program
07.2025 - 08.2025
- Facilitated engaging activities promoting teamwork and social skills among campers.
- Monitored camper safety and well-being, ensuring adherence to program guidelines.
- Assisted in the planning and implementation of daily camp schedules and events.
- Encouraged positive behavior and conflict resolution through effective communication techniques.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
High School Diploma -
Rindge And Latin
Cambridge, MASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Server support
Timeline
Host
Regina Pizzeria
09.2025 - Current
Camp Counselor
Cambridge Mayors Program
07.2025 - 08.2025
High School Diploma -
Rindge And Latin