Samuel Johnson
Mashpee
Summary
Dynamic customer service professional with a proven track record at The UPS Store, adept at complaint handling and problem resolution. Recognized for maintaining high product knowledge and delivering exceptional service, resulting in positive customer feedback. Skilled in POS system operation and team collaboration, ensuring efficient and satisfying customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
The UPS Store
02.2022 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Ice Cream Server
Ice Cream Sandwich
06.2020 - 09.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Education
Bachelor of Science - Industrial Design
Wentworth Institute of Technology
Boston, MA08-2027
Skills
- Customer service
- Complaint handling
- Problem resolution
- Team collaboration
- POS system operation
- Product knowledge
Timeline
Customer Service Associate
The UPS Store
02.2022 - 12.2024
Ice Cream Server
Ice Cream Sandwich
06.2020 - 09.2021
Bachelor of Science - Industrial Design
Wentworth Institute of Technology
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