Samuel LaCroix
Spencer,MA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Audio Visual Technician
Encore & KVL
07.2019 - 07.2021
- Set up and operation of audio visual equipment for corporate events in a variety of venues throughout Massachusetts
- Collaborated with multiple staff departments and project managers to execute complicated events under strict deadlines
- Monitored multiple events simultaneously while serving as the primary point of contact for clients to resolve any concerns and technical issues
- Interfaced with customers to explain operation and instill confidence in installed systems
- Maintained detailed records of equipment maintenance, repairs and replacements, ensuring a well-organized inventory system
- Trained junior technicians on proper setup, operation, and maintenance of audiovisual systems, improving overall team efficiency
Amazon Delivery Driver
All Points Limousine
08.2021 - Current
- Demonstrated exceptional customer service skills by providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns
- Collaborated with dispatchers, team members, and station staff to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow
- Adhered to company compliance by reporting and documenting any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction
- Operated vehicle safely in stressful and heavily congested areas with no traffic violations
- Strategic loading of packages and use of time management to efficiently complete highly demanding routes within a 10 hour deadline
Education
Bachelor of Arts - Communication
University of Massachusetts, Amherst
09-2019
Skills
- Customer service
- Troubleshooting
- Excellent listener and communicator
- Experience with both Microsoft and MacOS
- Knowledgeable with PC hardware
- Basics of networking, software, and security
Certification
- CompTIA A+ (2024)
Timeline
Amazon Delivery Driver
All Points Limousine
08.2021 - Current
Audio Visual Technician
Encore & KVL
07.2019 - 07.2021
Bachelor of Arts - Communication
University of Massachusetts, Amherst
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