Samuel Robinson
North Attleboro
Summary
Motivated and hardworking professional committed to exceeding expectations and achieving positive outcomes. Demonstrates strong dedication to delivering exceptional results, with a drive for excellence and an analytical mind determined for success. Aiming to leverage these qualities to contribute effectively and make a significant impact in a dynamic work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Supervisor
MS Walker
12.2023 - Current
- Logistics Supervisor/Back-Up Router that oversees the truck return process and provides support for routers
- Supervises truck checker and drivers throughout the day
- Led complete overhaul of truck return area and process, including layout, refining efficiency, and significantly reducing mistakes
- Provides routing support by geocoding customer locations and updating open/close times along with delivery instructions
- Learned the routing program to understand routing and provide backup when needed
- Provides reporting, performance analysis, and support to warehouse managers to help recognize issues and to see where they stem from
- Wrote up multiple SOPs for other areas of the warehouse
- Performed loss prevention work in collaboration with credit department
POS Supervisor
MS Walker
10.2022 - 12.2023
- Ensured the delivery of display pieces and promotional materials to customers
- Overhauled the Point of Sale room by alphabetizing shelf talkers, case cards, and all other promotional materials in order to create easier access for company's sales force
- Tracked and organized inventory on a regular basis and cycled out expired materials
- Ordered replacement materials when needed and stayed in communication with brand managers
Project Manager
The Mold Advisors
09.2021 - 10.2022
- Performed inspections for mold on customers' properties along with educating customers on how mold spreads and what remediation tactics we use
- Answered incoming calls, utilize Angi's leads and Thumbtack to schedule appointments, and follow up with customers after quote is sent
- Used Xactimate to create estimates for insurance jobs
- Performed mold remediation on customer's home utilizing the latest in mold remediation products like Hepa vacuums, Decon-30, and MMR
- Maintained 5-star rating across various platforms
Install Coordinator
Lawrence Air Systems
09.2020 - 09.2021
- Scheduled and coordinated HVAC installations while providing customer service to clients
- Scheduled sub-contractors, pulled permits, scheduled inspections, and created schedule for install team
- Checked in with the lead techs on a daily basis to ensure jobs were running on time and adapted the schedule if they needed more time
- Answered incoming calls and dispatched service and maintenance appointments
Delivery Driver
Doordash
01.2019 - 09.2021
- Picked up and delivered food to customers
- Occasionally ordered food for customers
- Maintained a very high customer rating
Customer Service Representative
Precision Countertops
07.2018 - 12.2018
- Provided customer service to clients via phone and email
- Scheduled measurements and installations
- Provided communication between installers and clients
Education
Bachelor Of Arts - Social Psychology
Eastern Nazarene Collage
Quincy, MA05.2016
Johnson & Wales University
Providence, RI05.2014
Skills
- Management
- Customer Service
- Warehouse Experience
- Data Analysis
- Strategic Planning
- Conflict Resolution
- Route Planning
- Project Management
- Organization
- Problem Solving
- Loss Prevention
- Dispatching
- Sales
- Supervision
- Communication
- Leadership
- Microsoft Office
Certification
Forklift Operator
CPR
OSHA 10
Timeline
Logistics Supervisor
MS Walker
12.2023 - Current
POS Supervisor
MS Walker
10.2022 - 12.2023
Project Manager
The Mold Advisors
09.2021 - 10.2022
Install Coordinator
Lawrence Air Systems
09.2020 - 09.2021
Delivery Driver
Doordash
01.2019 - 09.2021
Customer Service Representative
Precision Countertops
07.2018 - 12.2018
Bachelor Of Arts - Social Psychology
Eastern Nazarene Collage
Johnson & Wales University
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