Summary
Overview
Work History
Education
Skills
Personal Interests
Interest in finance
Additional Information
Languages
Timeline
Generic
Samuel Joseph Michael Kelly

Samuel Joseph Michael Kelly

Benahavis

Summary

I am a dynamic and results-oriented professional with a robust background in customer service, sales, and private tutoring, coupled with international exposure and a solid academic foundation in Business Administration. Adept at building strong client relationships and delivering exceptional service in high-pressure environments. Proven ability to adapt and excel in diverse roles, demonstrating a keen aptitude for problem-solving, communication, and time management. Seeking to leverage these skills in your company to drive client satisfaction and business growth.

Overview

5
5
years of professional experience

Work History

Customer Service and Sales Specialist

La Sala
06.2023 - Current
  • Delivered exceptional customer service, consistently achieving high satisfaction ratings from patrons.
  • Managed sales transactions efficiently, contributing to a significant increase in revenue.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Coordinated with team members to ensure smooth operations during peak hours.

Spanish Tutor

Self Employed
02.2023 - Current
  • Customized lesson plans to meet the unique needs and goals of individual students, resulting in marked improvements in their Spanish proficiency.
  • Utilized interactive and engaging teaching methods to maintain student interest and motivation.
  • Managed scheduling and administrative tasks independently, ensuring timely and effective communication with clients
  • Enhanced student comprehension by incorporating real-life examples and cultural insights into Spanish lessons.

Oyster Stall Manager

Richard Hayward Oysters
07.2021 - 07.2022
  • Demonstrated exceptional product knowledge and shucking skills, enhancing customer dining experiences.
  • Maintained high standards of hygiene and food safety, contributing to a positive dining environment.
  • Assisted in training new staff members, ensuring consistency in service quality.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Sales Assistant

Whiteleys Office Supplies
06.2021 - 02.2022
  • Provided personalized customer service, leading to increased customer loyalty and repeat business.
  • Assisted in visual merchandising, contributing to an inviting and organized store layout.
  • Handled customer inquiries and complaints professionally, ensuring swift resolution and customer satisfaction.

Lifeguard

El Casar Property S.L
06.2021 - 09.2021
  • Monitored pool area to ensure safety and prevent accidents, resulting in a safe and enjoyable environment for guests.
  • Conducted routine maintenance checks and ensured compliance with safety regulations.
  • Responded quickly and effectively to emergencies, providing first aid and support as needed.

Host of an Airbnb

El Casar Property S.L
05.2019 - 08.2019
  • Managed guest check-ins and check-outs, ensuring a seamless and welcoming experience.
  • Addressed guest inquiries and concerns promptly, maintaining high levels of satisfaction.
  • Coordinated with cleaning and maintenance teams to uphold property standards.

Education

BBA - Business Administration And Management

Universidad Rey Juan Carlos
Madrid, Spain
05.2026

A Levels - Economics, Geography, Spanish

Gordon's School
Woking, Surrey
05.2021

High School Diploma -

The English International College
Marbella, Spain
06.2019

Skills

  • Client Relationship Management: Proven ability to build and maintain strong client relationships through excellent communication and service skills
  • Sales and Negotiation: Demonstrated success in driving sales and negotiating effectively to achieve desired outcomes
  • Problem-Solving: Strong analytical skills with the ability to identify issues and implement effective solutions
  • Time Management: Highly organized with the ability to manage multiple tasks and deadlines efficiently
  • Language Proficiency: Native in English and fluent in Spanish, facilitating communication in diverse settings
  • Team Collaboration: Effective team player with experience in training and coordinating with team members to ensure operational efficiency
  • Adaptability: Quick to adapt to new environments and roles, demonstrating flexibility and a willingness to learn

Personal Interests

My interest in finance stems from a desire to apply my analytical skills, customer service experience, and business acumen in a field that directly impacts economic growth and individual prosperity. For instance, as a Customer Service and Sales Specialist at La Sala by the Sea, I managed sales transactions and significantly increased revenue by understanding customer needs and market trends. Similarly, my role as a Private Spanish Tutor required me to independently manage schedules and administrative tasks, honing my organisational and time management skills, essential for handling financial portfolios and client accounts.


Additionally, my experience with Seaspan in Vancouver provided me with comprehensive insights into project management and strategic planning, which are crucial in financial oversight. These experiences, combined with my academic foundation in Business Administration, have equipped me with a versatile skill set. I am particularly drawn to the role of a Business Development Manager in finance because it allows me to leverage my strategic planning capabilities and client relationship management skills to drive business growth and deliver exceptional financial solutions. I am excited about the opportunity to contribute to a forward-thinking company in Dubai and help clients achieve their financial goals.

Interest in finance

My interest in finance stems from a desire to apply my analytical skills, customer service experience, and business acumen in a field that directly impacts economic growth and individual prosperity. For instance, as a Customer Service and Sales Specialist at La Sala by the Sea, I managed sales transactions and significantly increased revenue by understanding customer needs and market trends. Similarly, my role as a Private Spanish Tutor required me to independently manage schedules and administrative tasks, honing my organisational and time management skills, essential for handling financial portfolios and client accounts.


Additionally, my experience with Seaspan in Vancouver provided me with comprehensive insights into project management and strategic planning, which are crucial in financial oversight. These experiences, combined with my academic foundation in Business Administration, have equipped me with a versatile skill set. I am particularly drawn to the role of a Business Development Manager in finance because it allows me to leverage my strategic planning capabilities and client relationship management skills to drive business growth and deliver exceptional financial solutions. I am excited about the opportunity to contribute to a forward-thinking company in Dubai and help clients achieve their financial goals.

Additional Information

I Secured an overseas work experience placement in Vancouver, Canada with Seaspan, a leading shipbuilding company. Engaged with various department heads including chief engineers, pipe constructors, designers, and model designers. Participated in key meetings, gaining comprehensive insights into the engineering processes and project management practices of a large-scale maritime engineering firm.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Irish
Beginner (A1)

Timeline

Customer Service and Sales Specialist

La Sala
06.2023 - Current

Spanish Tutor

Self Employed
02.2023 - Current

Oyster Stall Manager

Richard Hayward Oysters
07.2021 - 07.2022

Sales Assistant

Whiteleys Office Supplies
06.2021 - 02.2022

Lifeguard

El Casar Property S.L
06.2021 - 09.2021

Host of an Airbnb

El Casar Property S.L
05.2019 - 08.2019

BBA - Business Administration And Management

Universidad Rey Juan Carlos

A Levels - Economics, Geography, Spanish

Gordon's School

High School Diploma -

The English International College
Samuel Joseph Michael Kelly