Sanae Harchi
Fes,FES
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Consultant
Foundever
11.2021 - 04.2024
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
Sales Consultant
Webhelp
08.2021 - 10.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Education
Bac+2 - Economics And Management
Moulay Ismail Preparatory Classes
Meknes, Morocco2021
Bachelor of Science - Physical Sciences
Fes City College
Fes, Morocco2019
Skills
- Time Management
- Customer Relationship Management
- Adaptability
- Team spirit
- Problem-solving
- Mastery of IT tools
- Product and service knowledge
Certification
DELF-B2 2021
French Institute, MEKNES
Hobbies
- Painting
- Drawing
- Reading
- Sports (swimming and basketball)
- Learn new languages
- Participation in voluntary activities
Languages
Arabic
Native language
French
Upper intermediate
B2
English
Intermediate
B1
Additional Information
- LinkedIn: sanae-harchi
- Instagram: sanae.har
Timeline
Sales Consultant
Foundever
11.2021 - 04.2024
Sales Consultant
Webhelp
08.2021 - 10.2021
Bac+2 - Economics And Management
Moulay Ismail Preparatory Classes
Bachelor of Science - Physical Sciences
Fes City College
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