Sandra Diop
Dacada
Summary
Results-oriented professional with extensive experience in Operational Management and Strategic Marketing. Proven expertise in developing effective strategies, managing vendor relationships, and delivering exceptional Customer Service. Demonstrates strong business acumen and decisive judgment to achieve and exceed organizational goals, fostering loyalty among clients and staff.
Overview
2026
2026
years of professional experience
Work History
Salon Owner
Alexandria Hairstylist
2020 - Current
- Developed marketing strategies to increase brand awareness and customer engagement.
- Created financial reports to monitor expenses and evaluate business performance.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted market research to identify trends and adapt offerings accordingly.
- Oversaw daily operations of the business and provided guidance when needed.
- Managed daily salon operations and ensured smooth workflow among staff.
- Scheduled appointments and coordinated staff availability for optimal service delivery.
- Established relationships with local vendors for product sourcing and collaboration.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Promoted services and products.
Driver
Uber
2021 - 2023
- Enhanced passenger satisfaction by providing exceptional service and addressing inquiries.
- Optimized ride efficiency by managing requests through the Uber driver app.
- Ensured safe driving by adhering to traffic laws and defensive driving techniques.
- Facilitated smooth rides by effectively communicating with passengers throughout trips.
- Utilized GPS technology for precise route planning and timely arrivals.
Package Handler
UPS Customer Center
2021 - 2022
- Enhanced processing efficiency by sorting packages by destination and priority.
- Utilized handheld scanners to accurately track package movements within the facility.
- Coordinated package handling tasks with team members for optimal workflow.
- Inspected incoming packages for damage, ensuring adherence to handling procedures.
- Executed sorting, packaging, and labeling of shipments per established protocols.
Education
Bachelor of Arts - Criminal Justice
Georgia Southern University
Statesboro, GAAssociate of Arts - General Studies
Collin College
05-2024
Skills
- Marketing strategy
- Financial reporting
- Customer relations
- Market research
- Operational management
- Vendor negotiation
- Appointment scheduling
- Customer service
- Time management
- Adaptability to change
- Critical thinking
- Negotiation and persuasion
- Consulting
- Purchasing and planning
- Relationship building
- Verbal and written communication
- Cost control and budgeting
- Financial administration
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Salon Owner
Alexandria Hairstylist
2020 - Current
Driver
Uber
2021 - 2023
Package Handler
UPS Customer Center
2021 - 2022
Bachelor of Arts - Criminal Justice
Georgia Southern University
Associate of Arts - General Studies
Collin College