Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Fernandes

Fall River

Overview

29
29
years of professional experience

Work History

Referrals Coordinator

Revere Medical
11.2024 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
  • Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Attended continuing education courses to stay current on referral processes and best practices.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
  • Facilitated team-oriented approach to patient care, ensuring all stakeholders were informed about referral statuses.
  • Fostered positive relationships with external healthcare facilities and specialists to expand referral options for patients.
  • Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
  • Engaged in professional development activities to stay informed about best practices in referral coordination.
  • Enhanced referral coordination system, making it more user-friendly for both staff and patients.

Scheduler/referrals Coordinator

Steward
04.2018 - 10.2024
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

Unit Secretary

Southpointe Rehabilitation
12.1996 - 04.2018
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
  • Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Attended continuing education courses to stay current on referral processes and best practices.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
  • Facilitated team-oriented approach to patient care, ensuring all stakeholders were informed about referral statuses.
  • Fostered positive relationships with external healthcare facilities and specialists to expand referral options for patients.
  • Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
  • Engaged in professional development activities to stay informed about best practices in referral coordination.
  • Enhanced referral coordination system, making it more user-friendly for both staff and patients.

Education

Health Careers

Diman Regional Vocational Technical High School
Fall River, MA
06.1996

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Patient scheduling
  • Medical terminology knowledge
  • Multi-line phone proficiency
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up coordination
  • Accurate documentation
  • Scheduling software
  • HIPAA regulations
  • Notetaking and documentation
  • Database management
  • Record preparation
  • Healthcare systems
  • Outbound calls
  • Referring physician communication
  • Appointment reminders
  • Electronic patient charts
  • Patient records oversight
  • Medical scheduling
  • HIPAA guidelines

Languages

Portuguese
Native or Bilingual

Timeline

Referrals Coordinator

Revere Medical
11.2024 - Current

Scheduler/referrals Coordinator

Steward
04.2018 - 10.2024

Unit Secretary

Southpointe Rehabilitation
12.1996 - 04.2018

Health Careers

Diman Regional Vocational Technical High School

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Sandra Fernandes