Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Moniz

Brockton

Summary

Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

26
26
years of professional experience

Work History

Flight Attendant

TACV Airlines
02.2001 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Commercial Agent

DHL
06.1999 - 01.2001
  • Researched industry-specific information from outside sources.
  • Structured and presented business cases for credit recommendation.
  • Built and maintained relationships with associates, customers and vendors.
  • Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
  • Organized and executed product blitzes to identify and engage new customers in target markets.
  • Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Receptionist

Hospital Agostinho Neto
03.1997 - 09.1998
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

High School Diploma -

Domingos Ramos
Cape Verde- Praia

Skills

  • Systems Analysis
  • Industry Trends
  • Hospitality Service Expertise
  • Public Speaking
  • Customer Service
  • Call Center Operations
  • Bi-lingual ( Portuguese, Cape Verdean Creole, Spanish, French, English)
  • Organized
  • Active Listener
  • Team Collaboration

Timeline

Flight Attendant

TACV Airlines
02.2001 - Current

Commercial Agent

DHL
06.1999 - 01.2001

Receptionist

Hospital Agostinho Neto
03.1997 - 09.1998

High School Diploma -

Domingos Ramos

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Sandra Moniz