Sandra Popovic
Burlington
Summary
Dynamic operations professional with a proven track record at Merrill Lynch, excelling in regulatory compliance and client-focused solutions. Adept at team leadership and problem resolution, I consistently enhance operational efficiency and maintain high service standards, ensuring seamless event coordination and guest satisfaction across diverse environments.
Overview
24
24
years of professional experience
Work History
Senior Operations Representative
Merrill Lynch
Burlington
08.2022 - Current
- Reviewed and approved wire transfers, internal transfers, and securities transactions efficiently.
- Collaborated across departments to implement client-focused solutions.
- Achieved operational excellence by adhering strictly to outlined procedures
- Ensured compliance with applicable laws and regulations related to operations activities.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer issues to minimize firm risk effectively.
- Maintained thorough documentation for auditing purposes, ensuring transparency.
- Served as liaison among internal teams to streamline workflow processes.
Contact Tracer CTC – Community Tracing Collaborative
Partners in Health
Boston
11.2020 - 06.2021
- Professionally communicated in an organized and empathetic manner, providing information and instructions for persons diagnosed with Covid-19
- Used web-based platform AWS to trace and complete case interviews
- Collected and recorded information in Salesforce from the case interview/contact
- Daily communication, meetings, and shared file management on Microsoft Teams
- Followed approved scripts and protocols
- Managed additional data collection database on congregate setting, selected cases and contacts
- Provided additional information and resources using approved resource list
Manager/Event Coordinator
Towne Stove and Spirits
Boston
12.2013 - 01.2019
- Executed events for 10 to 450+ participants, ensuring seamless operations and guest satisfaction.
- Oversaw on-site management of up to four concurrent events, maintaining operational efficiency.
- Coordinated logistics for events, including vendor management and venue setup.
- Managed daily operations to enhance service quality and customer satisfaction.
- Trained new employees on company policies and operational procedures.
- Facilitated communications between clients and chefs regarding menus and logistics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Server
Gradisca
New York
11.2011 - 08.2012
- Company Overview: Authentic Italian Restaurant
Server
Union Bar & Grille
Boston
10.2010 - 11.2011
- Company Overview: American Restaurant
Bartender & Server
Navy Yard Bistro
Charlestown
09.2009 - 10.2010
- Company Overview: American Bistro
Server
Great Harbor Yacht Club
Nantucket
06.2009 - 09.2009
- Company Overview: Fine Dining Restaurant
Bartender/Assistant Bar Manager
Davinci
Boston
08.2007 - 05.2009
- Company Overview: Italian Restaurant
Bartender
Tangierino
Charlestown
01.2002 - 08.2007
- Company Overview: Moroccan Restaurant & Kasbah Lounge
Server
Scampo
Boston
02.2019
- Company Overview: Italian Restaurant
Education
Business Administration and Marketing
Stratum Community College
01.2001
Skills
- Team leadership and mentorship
- Sales and upselling
- Event coordination
- Proposal development
- Negotiation skills
- Guest relations management
- Organizational expertise
- Communication proficiency
- Cultural competence
- Regulatory compliance
- Data documentation
- Workflow optimization
- Client-focused solutions
- Problem resolution
- Time management
- Audit reporting
- Multitasking capacity
References
- Aggelos, Panagopoulos, General Manager, aggelos23@gmail.com, 617 438 8345,
- Mark Buchanan, MSM,
- Alexandra, Cross, Manager, alexandra.cross44@gmail.com, 423 612 3208
Timeline
Senior Operations Representative
Merrill Lynch
08.2022 - Current
Contact Tracer CTC – Community Tracing Collaborative
Partners in Health
11.2020 - 06.2021
Server
Scampo
02.2019
Manager/Event Coordinator
Towne Stove and Spirits
12.2013 - 01.2019
Server
Gradisca
11.2011 - 08.2012
Server
Union Bar & Grille
10.2010 - 11.2011
Bartender & Server
Navy Yard Bistro
09.2009 - 10.2010
Server
Great Harbor Yacht Club
06.2009 - 09.2009
Bartender/Assistant Bar Manager
Davinci
08.2007 - 05.2009
Bartender
Tangierino
01.2002 - 08.2007
Business Administration and Marketing
Stratum Community College
Similar Profiles
Danny KashtDanny Kasht
Vice President at Merrill Lynch, Pierce, Fenner & Smith Incorporated: Merrill EdgeVice President at Merrill Lynch, Pierce, Fenner & Smith Incorporated: Merrill Edge
Megan BrightMegan Bright
Registered Wealth Management Client Associate at Merrill LynchRegistered Wealth Management Client Associate at Merrill Lynch
Jerrell LundyJerrell Lundy
Senior Client Service Specialist - Premier Clients at Merrill LynchSenior Client Service Specialist - Premier Clients at Merrill Lynch
Tia JenkinsTia Jenkins
Customer Accounting Specialist at Merrill LynchCustomer Accounting Specialist at Merrill Lynch
Khadijah MuhammadKhadijah Muhammad
Sales Associate at Rain Or Shine Umbrellas IncSales Associate at Rain Or Shine Umbrellas Inc