Sandra Rodriguez
Charlestown
Summary
12 years of experience in a healthcare environment. Providing excellent customer service and solving customer's problems. Strong communication and interpersonal skills. Knowledge of Microsoft Word, Access, Excel and PowerPoint. Knowledge of Medical Terminology, Bilingual English/ Spanish
Overview
36
36
years of professional experience
1
1
year of post-secondary education
Work History
Home Health Aide/Homemaker Aide
Interim Home Health
Lexington
11.2022 - 05.2026
- Provided personal care to clients, including bathing, grooming, and dressing.
- Assisted clients with daily living activities and mobility support.
- Monitored client health by checking vital signs and reporting changes.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing, and incontinence care.
Customer Service Representative
Boston Medical Center Health Net Plan
Boston
12.2007 - 11.2011
- Answered incoming phone calls for Members of Mass health and Commonwealth Care
- Requested Manual Breast pumps for Pregnant members on Mass health
- Provided answers regarding benefits and also regarding Pharmacy
- Helped members look for new Primary Care Doctors in their Area
- Requested infant Car Seats and Bike Helmet for Children
Enrollment and Premium Billing Coordinator
Tufts Health Plan
Watertown
03.2001 - 07.2007
- Accurately & rapidly entered enrollment applications for a caseload of 800 groups
- Managed premium billing for medium to large companies, researching and explaining premiums resulting in invoice payments with an accuracy rate of 96% and no outstanding balances.
- Created Excel spreadsheets that tracked payment methods
- Resolved issues for Member Services Department by updating demographical information
Customer Service Representative
Cambridge Health Alliance
Cambridge
01.2000 - 02.2001
- Handled incoming calls from patients regarding billing issues, utilizing Meditech system to verify patient's account
- Helped patients apply for free care services, explained the process and assisted with applications
- Interpreted for Spanish speaking patients when needed
- Translated documents from English to Spanish and vice versa
Parent Service Specialist
Child Care Choices of Boston
Boston
11.1990 - 06.1999
- Consulted and assisted clients who qualified to subsidized childcare, explained vouchers for day care services
- Issued and renewed vouchers, explained fees and determined client eligibility
Education
Home Health Aide And Supportive Care - Home Health Aide
Heart Ccher
BoSton , MA 05.2026 - 06.2026
Medical Billing And Coding - Medical Billing And Coding
Roxbury Community College Workforce
Boston, MA 10.2025 - 06.2026
Associate's degree -
Bunker Hill Community College
Charlestown, MASkills
- Spanish
- Translation
- Interpretation
- Insurance Verification
- Medical Terminology
- English
Personal Information
Total Experience: 12 years of experience in a healthcare environment. Providing excellent customer service and solving customer's problems. Strong communication and interpersonal skills. Knowledge of Microsoft Word, Access, Excel and PowerPoint. Knowledge of Medical Terminology, Bilingual English/ Spanish.
Timeline
Home Health Aide And Supportive Care - Home Health Aide
Heart Ccher
05.2026 - 06.2026
Medical Billing And Coding - Medical Billing And Coding
Roxbury Community College Workforce
10.2025 - 06.2026
Home Health Aide/Homemaker Aide
Interim Home Health
11.2022 - 05.2026
Customer Service Representative
Boston Medical Center Health Net Plan
12.2007 - 11.2011
Enrollment and Premium Billing Coordinator
Tufts Health Plan
03.2001 - 07.2007
Customer Service Representative
Cambridge Health Alliance
01.2000 - 02.2001
Parent Service Specialist
Child Care Choices of Boston
11.1990 - 06.1999
Associate's degree -
Bunker Hill Community College