Sandra Sheridan

Manage a rooming house with 15 tenants, collect rent and enforce the rules. Keep a friendly and professional relationship with the tenants.

• Maintained confidentiality and adhered to professional ethics and standards.
• Evaluated program effectiveness and suggested improvements based on client outcomes.
• Collaborated with other service providers to ensure continuity of care for clients.
• Identified barriers to client success and developed strategies to overcome them.
• Assisted clients in setting realistic goals and developing action plans.
• Developed and maintained relationships with community resources and service providers.
• Utilized case management software and databases for efficient information tracking.
• Managed caseloads effectively, ensuring timely documentation and reporting.
• Provided referrals to appropriate medical, mental health, and social services.
• Established and maintained relationships to meet community needs and avoid service duplication.
• Conducted initial assessments to determine client eligibility for programs and services.
• Organized group activities to provide socialization opportunities for clients.
• Attended court hearings as a representative of the organization when needed.
• Supported family members by providing information on local support groups.
• Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
• Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Assisted individuals with eligibility for available benefits.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Compiled reports on cases and submitted them to supervisors as required.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Oversaw fundraising activities and preparation of public relations materials.
• Consulted with staff on resolution of complex service issues.

• Provided emotional support to clients during recovery sessions.
• Facilitated group discussions to encourage peer support and engagement.
• Educated clients on coping strategies and healthy lifestyle choices.
• Assisted clients in accessing community resources and support services.
• Promoted a positive environment that fostered trust and open communication.
• Supported clients through challenging times by offering emotional guidance and unconditional acceptance.

• Managed daily operations and coordinated team activities for property management.
• Oversaw budget planning and resource allocation for multiple projects.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.