Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Suarez

Springfield

Summary

Dynamic Medical Executive Assistant with a proven track record at Dr. Thomas A. McDonald, excelling in patient scheduling and HIPAA compliance. Recognized for enhancing patient satisfaction through effective communication and strong organizational skills, while streamlining office operations and managing sensitive information with discretion. Committed to delivering exceptional administrative support in high-pressure environments.

Overview

25
25
years of professional experience

Work History

Medical Executive Assistant

Dr. Thomas A. McDonald
02.2016 - Current
  • Streamlined office operations by effectively scheduling appointments, coordinating tests, and handling insurance claims.
  • Ensured optimal patient experience by promptly addressing concerns or inquiries and providing compassionate support during their visit.
  • Managed sensitive information with utmost confidentiality, adhering to HIPAA regulations and safeguarding patient privacy at all times.
  • Collaborated closely with medical professionals to ensure seamless coordination of care, contributing to a positive team atmosphere within the workplace.
  • Utilized advanced computer software programs for efficient data entry, report generation, and appointment scheduling tasks.
  • Improved administrative efficiency with strong organizational skills, maintaining an orderly filing system for patient records and billing information.
  • Contributed to improved patient satisfaction scores by consistently delivering friendly service and prompt assistance in person or over the phone.
  • Provided exceptional administrative support to executive staff during high-pressure situations, such as audits or inspections, demonstrating a calm and professional demeanor.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Answered high volume of phone calls and email inquiries.
  • Surgical scheduling

Medical Assistant

Mercy Medical Hospital
01.2014 - 02.2016
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant

Baystate Health - Baystate Medical Center
10.2005 - 01.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

U.S. Navy

US Armed Forces
05.2000 - 11.2003

Education

No Degree - Medical Assistant Certification

Branford Hall Career Institute
Springfield, MA
10-2005

Dr. Maximo D. Sanchez
Juana Diaz, PR
05-2000

Skills

  • Strong organizational skills
  • HIPAA regulations
  • Effective communication
  • Patient scheduling proficiency
  • Detail-oriented approach
  • Healthcare compliance
  • Medical records management
  • Professional phone etiquette
  • Customer service
  • Calendar management efficiency
  • Task delegation
  • Scheduling
  • Schedule management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Executive Assistant

Dr. Thomas A. McDonald
02.2016 - Current

Medical Assistant

Mercy Medical Hospital
01.2014 - 02.2016

Medical Assistant

Baystate Health - Baystate Medical Center
10.2005 - 01.2014

U.S. Navy

US Armed Forces
05.2000 - 11.2003

No Degree - Medical Assistant Certification

Branford Hall Career Institute

Dr. Maximo D. Sanchez

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Sandra Suarez