SANDY GULINO
Somerville
Summary
Personable and dedicated Manager with extensive experience in FOH experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Service Manager
Maple & Ash
Boston
02.2026 - Current
- Provide exceptional customer service in a high end, fast paced environment to ensure satisfaction throughout the guest dining experience
- Developed staff schedules to meet peak service times effectively.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Manager
Abe & Louie's
Boston
09.2023 - 01.2026
- Assisted General Manager in driving restaurant success and improving guest retention strategies.
- Oversaw daily operations to meet performance, quality, and service expectations.
- Elevated customer satisfaction by promptly resolving disputes, maintaining open lines of communication, and delivering high-quality service.
- Built strong relationships with staff to create a positive and collaborative work environment.
- Managed daily operations to achieve performance, quality, and service standards.
Manager
Smith & Wollensky
Boston
05.2023 - 09.2023
- Led training and development for Front of House (FOH) positions, organizing schedules and overseeing cleanliness to support optimal team performance.
- Supervised staff and managed communication between the host stand, kitchen, and tables throughout the dining room and restaurant.
- Maintained smooth dining room operations, ensuring guest expectations were consistently exceeded.
Server
The Palm
Boston
02.2022 - 09.2023
- Delivered superior customer service, increasing referrals and repeat business by creating positive guest experiences.
- Boosted sales through strategic upselling of premium items, enhancing overall guest satisfaction.
- Strategically timed check-ins with guests to take orders and confirm meal satisfaction, proactively addressing any issues that arose.
- Enhanced guest loyalty by promoting and selling Landry's Select Rewards program, fostering long-term customer relationships.
Bartender
Sedona Taphouse
Chantilly
10.2020 - 01.2022
- Mixed cocktails and beverages for diverse customer preferences.
- Welcomed guests warmly, provided detailed menu insights, and efficiently managed food and drink orders.
- Provided exceptional customer service in a fast-paced environment.
- Executed cash register and POS operations with accuracy and speed.
- Managed bar inventory and ensured timely restocking of supplies.
Bartender/Server
Lazy Dog Restaurant and Bar
Fairfax
11.2019 - 06.2021
- Trained and supervised new bar staff on menu items and customer service to ensure consistent service quality.
- Trained and supervised new bar staff on menu items, customer service, and safety protocols.
- Handled cash register and electronic equipment to maintain accurate transactions and minimize discrepancies.
Realtor
Century 21 New Millennium
Ashburn
08.2015 - 06.2021
- Coordinated showings, open houses, and events to maximize visibility of listed properties.
- Delivered tailored property selection guidance by assessing client needs.
- Prepared and reviewed legal documents, including contracts and property deeds, ensuring compliance with regulations.
- Developed and audited legal documents such as contracts and property deeds, ensuring compliance.
Customer Service/Loss Prevention Manager
Neiman Marcus
Washington
05.1995 - 08.2015
- Led Loss Prevention and Customer Service functions, ensuring effective management of operations and maintaining focus on $45 million in annual sales at one site.
- Trained loss prevention personnel, customer service teams, and retail management on loss control and prevention methods to enhance compliance and operational effectiveness.
- Developed loss prevention strategies to minimize theft and fraud.
- Trained staff on security protocols and emergency procedures.
- Conducted regular audits of inventory and store security systems.
Education
Bachelor of Science - Education
Salem State University
Salem, MASkills
- Customer Service
- Inventory Management
- Staff Management
- Budget Management
- Staff Training
- Hiring Practices
- Reporting documentation
- Leadership
- Conflict Resolution
- Problem solving
- Adapts under pressure
- Teamwork
- Interpersonal Skills
- Customer Engagement
Certification
- Responsible Alcohol and Server Training
- Allergy Awareness Certification
- ServeSafe Certified Food Protection Manager
- Crowd Manager Training Certification
Timeline
Service Manager
Maple & Ash
02.2026 - Current
Manager
Abe & Louie's
09.2023 - 01.2026
Manager
Smith & Wollensky
05.2023 - 09.2023
Server
The Palm
02.2022 - 09.2023
Bartender
Sedona Taphouse
10.2020 - 01.2022
Bartender/Server
Lazy Dog Restaurant and Bar
11.2019 - 06.2021
Realtor
Century 21 New Millennium
08.2015 - 06.2021
Customer Service/Loss Prevention Manager
Neiman Marcus
05.1995 - 08.2015
Bachelor of Science - Education
Salem State University