Saneybi Martinez
Haverhill
Summary
- Proven multitasker and organizer, I excelled at Acelleron Medical Products by enhancing team productivity and customer satisfaction through effective project coordination and superior conflict resolution skills. Leveraging MS Office and relationship-building expertise, I spearheaded initiatives that significantly improved operational efficiency and strategic planning, achieving high performance evaluations and expanding community outreach.
- Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations.
Overview
10
10
years of professional experience
Work History
Lead Spanish Patient Coordinator
Acelleron Medical Products
09.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Counselor
Woman Equal Power
05.2020 - 01.2021
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Listened to clients' concerns and provided encouragement and support.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Supported individuals dealing with mental health and emotional issues.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Adapted counseling techniques to best suit individual needs of each client.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
Office Administrative Assistant
Comfort Home Care Inc
01.2015 - 04.2019
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
High School Diploma -
Greaer Lawrence Technical School
Andover, MA06-2011
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- MS office
- Project coordination
- Recordkeeping
- Scheduling and calendar management
Languages
Spanish
Native or Bilingual
Timeline
Lead Spanish Patient Coordinator
Acelleron Medical Products
09.2021 - Current
Counselor
Woman Equal Power
05.2020 - 01.2021
Office Administrative Assistant
Comfort Home Care Inc
01.2015 - 04.2019
High School Diploma -
Greaer Lawrence Technical School
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