Santiago Fernandez
Winthrop
Summary
Dedicated gaming and entertainment professional with expertise in game management, customer interaction, and cash handling. Proven ability to enhance operational flow and create positive guest experiences through effective communication and problem-solving. Adaptable and skilled in fostering a welcoming environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Table Games Casino Dealer
Encore Boston Harbor
Everett
01.2024 - 05.2026
- Demonstrated quick decision making to enhance customer satisfaction in fast-paced settings.
- Provided customer service in high-stress environments, ensuring positive experiences during intense game situations
- Built rapport with customers to enhance their gaming experience and foster loyalty
Server
Encore Boston Harbor
Everett
08.2021 - 07.2023
- Serving guests with 5 star service
- Gained expertise in delivering exceptional guest experiences in hospitality.
- Cultivated skills as an Encore Employee to improve guest satisfaction.
- Managed multiple tasks simultaneously to ensure smooth service delivery.
Host/Takeout & delivery
Outback Steakhouse
Lowell
09.2019 - 08.2021
- Coordinated prompt food delivery to enhance customer satisfaction
- Taking orders over the phone and organizing orders sent in
- Processed transactions accurately and quickly at register
- Seating customers and cleaning
- Established welcoming atmosphere for customers
Warehouse worker
Design Services INC
Woburn
05.2015 - 08.2021
- Transported high-end furniture ensuring client satisfaction through careful handling.
- Prepared high-end furniture for delivery, ensuring readiness and quality presentation.
- Received and stored furniture securely to maintain quality and organization.
- Conducted repairs on furniture.
Copy and Print worker
Staples
Harvard Square
03.2018 - 10.2018
- Printed and prepared flyers, posters, banners, and business cards to support marketing initiatives.
- Created and edited pdf files for client presentations and documentation.
- Completed all assigned tasks within set deadlines, ensuring timely delivery of print projects.
Education
High School -
Everett High School
Everett, MA01-2014
Skills
- Product knowledge
- Cash handling experience
- Customer service
- Customer engagement
- Conflict resolution
- Effective communication
- Attention to detail
- Time Management
- Adaptability to change
- Quick decision making
- Organized
- Team Player
- Positive attitude
- Quick learner
Languages
English
Professional
Spanish
Professional
Certification
- MGC Licensed Casino Dealer
Timeline
Table Games Casino Dealer
Encore Boston Harbor
01.2024 - 05.2026
Server
Encore Boston Harbor
08.2021 - 07.2023
Host/Takeout & delivery
Outback Steakhouse
09.2019 - 08.2021
Copy and Print worker
Staples
03.2018 - 10.2018
Warehouse worker
Design Services INC
05.2015 - 08.2021
High School -
Everett High School