Santiago Gil
Boston
Summary
Friendly and Service-oriented individual, with extensive experience within the restaurant industry. Excelling in building and maintaining relationships with guests and co-workers, resulting in a memorable guest experience. Demonstrates multitasking and teamwork abilities ensuring a healthy and proactive work environment. Skilled in in drink preparation and alcohol knowledge, increasing sales,customer satisfaction, and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Hawkeye Hospitality LLC
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting throughout and at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established standards, ensuring success for the incoming bartender.
- Maintained a clean and organized workspace.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by engaging in friendly conversations and providing good service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Helped management plan and serve bar specials to offer customers new beverage options weekly.
Bartender /Restaurant Server
Mission Beach House
11.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
All Day Hospitality Group
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Answered customers' questions, recommended items, and recorded order information.
Server
Uno Pizzeria and Grill
06.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Bachelor of Arts - Public Relations
Emerson College
Boston, MA05-2027
High School Diploma -
Revere High School
Revere, MA06-2024
Skills
- Strong multitasking
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Service-oriented mindset
- Good conversationalist
- Drink preparation techniques
- Calm and composed
- Sales expertise
- Creative mixology
- Changing beer kegs
Certification
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Bartender
Hawkeye Hospitality LLC
12.2024 - Current
Server
All Day Hospitality Group
05.2024 - 09.2024
Bartender /Restaurant Server
Mission Beach House
11.2023 - Current
Server
Uno Pizzeria and Grill
06.2021 - 10.2023
Bachelor of Arts - Public Relations
Emerson College
High School Diploma -
Revere High School
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