Santos Ferrer
Attleboro
Summary
Dynamic and results-driven professional. Proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in cash handling and fostering a positive work environment, ensuring operational efficiency and compliance with security protocols.
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in bookkeeping and computations.
Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
Dunkin Dounts
05.2018 - 02.2019
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new employees on register operations and company policies.
- Managed cash handling procedures, ensuring adherence to security protocols.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
Receptionist Administrator
Private Eye Practice
02.2007 - 11.2011
- Managed patient scheduling and appointment confirmations, ensuring efficient office operations.
- Coordinated insurance verification processes, enhancing billing accuracy and reducing delays.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations.
- Provided exceptional customer service to patients, addressing inquiries and resolving concerns promptly.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Education
High School Diploma -
Attleboro High School
Attleboro, MASkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash register operation
- Motivational skills
- POS systems
- Adaptability and dependability
- Attention to detail
- Time management
- Multitasking and organization
- Empathy and patience
- Clear communication
- Conflict resolution
- Honest and dependable
- Reliable and responsible
- Creative thinking
- Issue resolution
- Cleaning and sanitizing
- Adaptable and flexible
- Cooperative attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Dunkin Dounts
05.2018 - 02.2019
Receptionist Administrator
Private Eye Practice
02.2007 - 11.2011
High School Diploma -
Attleboro High School