Sara Benmalek
Natick
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Newton Wellesley hospital
Unit coordinator
Wellesley
2022.09 - 2024.09
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Communicated with patients to explain procedures and answer questions about care plans.
- Maintained accurate patient records using electronic health record systems effectively.
- Collaborated with medical staff to ensure seamless patient transitions between departments.
- Assisted in resolving patient issues by providing support and guidance throughout processes.
- Monitored insurance authorizations and verified benefits for scheduled treatments.
- Educated patients on treatment options and encouraged adherence to care instructions.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
Bartenders/server
Unos Chicago grill
Framingham
2012.03 - 2024.09
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders and ensured timely delivery of food and drinks.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Trained new servers on restaurant protocols and customer interaction skills.
- Assisted in inventory management by restocking supplies as needed.
- Handled cash transactions accurately during peak service hours.
- Engaged with guests to enhance their overall dining experience through recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
Education
Aesthetician - Aesthetician
Spa Tech
2025.01 - 2025.09
Springfield High School
Springfield, VTSkills
- Customer service & guest relations
- POS & cash handling
- Food & beverage knowledge
- Multitasking under pressure
- Team collaboration
- Upselling & suggestive sales
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Servsafe Certified
- ServSafe Food Certified
- Servsafe Alcohol Certified
- License aesthetician
Timeline
Aesthetician - Aesthetician
Spa Tech
2025.01 - 2025.09
Newton Wellesley hospital
Unit coordinator
2022.09 - 2024.09
Bartenders/server
Unos Chicago grill
2012.03 - 2024.09
Springfield High School