Sara Bouhimi

Provide professional support to customers regarding internet, TV, mobile, and fixed-line services.

Coordinate service installations and technical interventions for private and professional clients.

Handle invoice explanations, contract clarifications, and service-related inquiries.

Manage customer data and requests using CRM systems, ensuring accuracy and compliance.

Perform back-office administrative tasks, including case follow-ups and reporting.

Collaborate effectively with internal teams to ensure timely and high-quality service delivery.

Key Skills Developed:

• Administrative Coordination• CRM Systems• Problem Solving• Team Collaboration• Analytical Thinking

Assisted customers with product information, service inquiries, and order placement.

Managed high call volumes (up to 120 calls per day) while maintaining service quality standards.

Explained and handled invoice disputes, contracts, and account balances after cancellation.

Processed customer requests via email and website platforms as part of back-office operations.

Ensured accurate documentation and follow-up of customer cases.

Key Skills Developed:

Customer Communication • Administrative Support • Time Management • Data Entry • Multichannel Support