Sara Fitzhugh
Attleboro
Summary
Enthusiastic and reliable physical therapist seeking part-time job opportunity to provide excellent customer service in restaurant environment. Previous experience in the food industry has allowed for development of appropriate skill set in anticipating customer needs, addressing complaints and resolving issues in timely manner. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Physical Therapist - Lead Clinician
Fox Rehabilitation
04.2024 - Current
- Developed rapport with clients through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Reduced potential for injury by implementing proper body mechanics when transferring patients between therapy areas or assisting with ambulation.
- Optimized clinic efficiency by managing schedules, prioritizing cases based on urgency, and delegating tasks among staff members.
Front End Supervisor
Big Y
10.2011 - 11.2020
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Concessions Supervisor
Boston Gourmet Company
06.2010 - 09.2017
- Seasonal summer position at Tanglewood Music Center overseeing food and beverage concession stands and cafe areas
- Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Assisted customers with inquiries or special requests, demonstrating excellent customer service skills that contributed to repeat business opportunities.
Education
Doctor of Physical Therapy -
University of Hartford
West Hartford, CT05-2020
Bachelor of Science - Health Science
University of Hartford
West Hartford, CT05-2016
Skills
- Active listening
- Relationship building
- Payment processing
- Client relations
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Professionalism and courtesy
Timeline
Physical Therapist - Lead Clinician
Fox Rehabilitation
04.2024 - Current
Front End Supervisor
Big Y
10.2011 - 11.2020
Concessions Supervisor
Boston Gourmet Company
06.2010 - 09.2017
Doctor of Physical Therapy -
University of Hartford
Bachelor of Science - Health Science
University of Hartford
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