Sara HEMI
Casablanca
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Operation Senior Team Leader
Telus Digital
06.2024 - 12.2024
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed and maintained relationships with with clients.
Data and Insight Analyst
Foundever UK
11.2023 - 05.2024
- Created and managed project plans, timelines and budgets.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Senior team Leader at Nespresso Canada
Sitel/Foundever
01.2022 - 01.2023
- Produced weekly, daily and monthly activity reports and forecasts.
- Set clear team goals and delegated tasks and set deadlines, managed to increase CSAT from 60% to 83% of an entier Line Of Business.
Team Leader : Insurance Project (Metlife)
ADM VALUE
01.2021 - 01.2022
Team Leader Sales Project : Energy ENI
MCC
01.2020 - 01.2021
Team Leader (Habitatpresto)
TERSEA
01.2018 - 01.2020
Sales agent at Habitatpresto
TERSEA
01.2016 - 01.2018
Sales agent at MRH (Habitation insurance)
AXA Technopolis
01.2015 - 01.2016
Customer service agent at Bouygue Telecom
Acticall
02.2015 - 07.2015
Customer service agent at virgin Mobile
Webhelp
01.2011 - 01.2013
Education
High School Diploma -
Mohammed Ben Abdellah
07-2009
Skills
- Tools such as : CMS / IEX / Salesforce / Nice
- Team development
- Business development using Excel & Google sheet for data
Languages
Arabic
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Operation Senior Team Leader
Telus Digital
06.2024 - 12.2024
Data and Insight Analyst
Foundever UK
11.2023 - 05.2024
Senior team Leader at Nespresso Canada
Sitel/Foundever
01.2022 - 01.2023
Team Leader : Insurance Project (Metlife)
ADM VALUE
01.2021 - 01.2022
Team Leader Sales Project : Energy ENI
MCC
01.2020 - 01.2021
Team Leader (Habitatpresto)
TERSEA
01.2018 - 01.2020
Sales agent at Habitatpresto
TERSEA
01.2016 - 01.2018
Customer service agent at Bouygue Telecom
Acticall
02.2015 - 07.2015
Sales agent at MRH (Habitation insurance)
AXA Technopolis
01.2015 - 01.2016
Customer service agent at virgin Mobile
Webhelp
01.2011 - 01.2013
High School Diploma -
Mohammed Ben Abdellah
Similar Profiles
Rakesh MahapatraRakesh Mahapatra
Team Lead at TELUS DIGITALTeam Lead at TELUS DIGITAL
Quevin OrellanaQuevin Orellana
Agente De Atencion al Cliente at TELUS DigitalAgente De Atencion al Cliente at TELUS Digital
Elizabeth SorianososElizabeth Sorianosos
Customer Service Representative at TELUS DIGITALCustomer Service Representative at TELUS DIGITAL