Sara Karmod
Mabager
Casablanca,CAS
Summary
Dynamic Customer Service Representative with a proven track record at Orchalime Society, adept in CRM and creative problem-solving. Excelled in enhancing customer loyalty through empathetic resolution of complaints and effective dispute management. Skilled in retail materials management and known for exceptional professional telephone demeanor, significantly improving customer satisfaction.
Overview
4
4
Languages
2019
2019
years of professional experience
Work History
Customer Service Representative
Orchalime Society
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Receptionist
Hayat regency hotel
Casablanca , Casablanca
01.2015 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Restaurant Hostess
Jumeirah Group
Dubai , Dubai
01.2011 - 01.2014
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
Bachelor's Degree - Hospitality And Tourism Management
07.2010
Skills
Retail materials management
Timeline
Receptionist - Hayat regency hotel
01.2015 - 01.2019
Restaurant Hostess - Jumeirah Group
01.2011 - 01.2014
IFMAT - Bachelor's Degree, Hospitality And Tourism Management
Customer Service Representative - Orchalime Society
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