Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Sara Magoul

Sale Al Jadida

Summary

Dynamic telecommunications operator with proven expertise at Cnexia, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in managing high call volumes while implementing process improvements that boosted workflow efficiency. Strong relationship-building abilities complemented by a commitment to maintaining confidentiality and professionalism in all interactions.

Overview

11
11
years of professional experience

Work History

Telecommunications Operator

Cnexia
06.2023 - Current
  • Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
  • Contributed to the development of long-term strategies for optimizing telecommunications systems performance, aligning with organizational goals and objectives.

Telecommunications Operator

AB2KSELL
04.2020 - 03.2022
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
  • Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.

Sales Manager

Bigdel
01.2018 - 03.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.

Assistant Manager

Housses Voiture
10.2016 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Developed strong client relationships for repeat business and increased referrals.

Assistant Accountant

Fimacoc
09.2015 - 08.2016
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Reviewed general ledger entries and assessed accuracy.
  • Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
  • Identified legal tax savings and recommended ways to improve profits.

Assistant

Sicopa
06.2014 - 07.2015
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.

Education

Technician Specializing in Business Management - Management

Ista
Fes
09-2014

High School Diploma -

Moulay Sliman
Fes
06-2012

Skills

  • Front desk operations
  • Greeting customers
  • Professional communication
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Verbal/written communication
  • Sales expertise

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Languages

Arabic
Full Professional
English
Native or Bilingual
French
Native or Bilingual

Interests

  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Animal Care
  • Playing Sports
  • Historical Exploration

Timeline

Telecommunications Operator

Cnexia
06.2023 - Current

Telecommunications Operator

AB2KSELL
04.2020 - 03.2022

Sales Manager

Bigdel
01.2018 - 03.2020

Assistant Manager

Housses Voiture
10.2016 - 12.2018

Assistant Accountant

Fimacoc
09.2015 - 08.2016

Assistant

Sicopa
06.2014 - 07.2015

Technician Specializing in Business Management - Management

Ista

High School Diploma -

Moulay Sliman

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