SARA MAQSOOD
Acton
Summary
Healthcare Operations Leader Dynamic, results-driven operations professional with extensive experience leading multi-site clinical practices, optimizing workflows, and ensuring regulatory compliance. Proven ability to manage clinical and administrative teams, enhance patient experience, streamline systems, and support organizational growth. Strong communicator and strategic problem-solver skilled in change management, staff development, and operational excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Practice and Wellness Center Manager
Five Journeys
06.2025 - Current
- Lead administrative and operational functions for a multi-location concierge Functional-Medicine Practice and Wellness Center.
- Oversee diverse clinical providers (MD, DO, PA, NP, RN, RD) and administrative teams.
- Implement office procedures, compliance workflows, and scheduling systems.
- Direct full-cycle recruitment, onboarding, and performance management.
- Manage billing, collections, IT coordination, safety protocols, and supplement program logistics.
- Resolve patient escalations and ensure exceptional service standards.
- Coordinate business continuity, staff training, and cross-department communication.
- Maintain strict PHI confidentiality and compliance adherence.
Operations Manager
Emerson Hospital / VPNE
01.2025 - 06.2025
- Led patient care associate team and optimized workflows to improve service quality.
- Ensured regulatory compliance and executed operational process improvements.
- Supported clinical and administrative partners to enhance patient flow and resource efficiency.
- Managed staffing, payroll, budgeting, and cost control.
- Recruited, trained, and developed team members; facilitated HR alignment.
- Supported BLS and AVADE training initiatives.
Practice Administrator / Operations Manager
Alliance LMH
06.2023 - 01.2025
- Oversaw daily operations ensuring compliance with DPH, HIPAA, and all regulatory requirements.
- Managed budgets, P&L, QA, risk mitigation, and operational systems.
- Improved workflows, revenue cycle processes, and performance programs.
- Recruited, trained, and onboarded clinical and administrative teams.
- Expanded provider network and ensured DPH compliance for health records.
- Directed professional development, training, and regulatory education.
- Led business development, referral management, and strategic growth.
- Oversaw credentialing, contracting, EAP negotiations, and directory management.
- Supervised billing operations; reviewed CPT codes and recommended fee schedule updates.
Business Office Manager
Byrnes and Keifers
01.2015 - 01.2017
- Managed business operations, accounts, data reporting, and workflow optimization.
- Analyzed financial data for budgeting and forecasting.
- Recruited and mentored staff; enhanced interdepartmental collaboration.
- Supported the CEO with strategic initiatives, planning, and marketing.
- Improved database systems and managed procurement.
Administrative Office Manager
University of Arizona
01.2003 - 01.2008
- Managed administrative workflows, communications, and scheduling.
- Oversaw inventory, purchasing, and vendor relationships.
- Supported leadership with reporting and operational planning.
Education
Master of Healthcare Administration - MHA
West Coast University
Los Angeles, CA01.2017
Bachelor of Science - Molecular & Cellular Biology
University of Arizona
Tucson, AZ01.2010
Skills
- Healthcare Operations
- Multi-Site Leadership
- Process Improvement
- Provider & Staff Oversight
- HR & Talent Development
- Regulatory Compliance (DPH, HIPAA)
- Patient Experience
- Budgeting & P&L
- Billing & Revenue Cycle
- Credentialing & Contracting
- Strategic Planning
- Training & Onboarding
- Cross-Functional Collaboration
- EHR: Athena, eClinicalWorks, Insync, Meditec, Pulsecheck
- Systems: Zenoti, Klara, HealthStream
- Credentialing: CAQH, NPPES, PECOS, Insurance Portals
- Technical: Microsoft Office, Advanced Excel, Google Suite
- Strengths: Policy Development, Risk Mitigation, Data Analysis, Patient Relations
Certification
BLS, AVADE
Timeline
Medical Practice and Wellness Center Manager
Five Journeys
06.2025 - Current
Operations Manager
Emerson Hospital / VPNE
01.2025 - 06.2025
Practice Administrator / Operations Manager
Alliance LMH
06.2023 - 01.2025
Business Office Manager
Byrnes and Keifers
01.2015 - 01.2017
Administrative Office Manager
University of Arizona
01.2003 - 01.2008
Bachelor of Science - Molecular & Cellular Biology
University of Arizona
Master of Healthcare Administration - MHA
West Coast University