Sara Padden
Marshfield
Summary
Been a consistent worker beginning at 14 years old. Grew up in the auto body business as my family owns a shop. Grew up and continue to work alongside hard-working mentors dedicated to my success in every aspect of life. Have had leadership responsibilities in work and other extracurricular activities. Prioritize professionalism and showing up on time/earlier to prepare for the day.
Overview
6
6
years of professional experience
Work History
Auto Body Technician
Neponset Circle Auto Body
06.2023 - Current
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected new parts and areas of repair to verify correctness and quality.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Followed standard operating procedures to achieve consistent quality of work.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Completed complex repairs with precision, demonstrating expertise in various auto body materials and techniques.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Streamlined parts ordering process, reducing wait times for customers and allowing for faster repairs completion.
- Collaborated with insurance adjusters to negotiate fair estimates for customers, ensuring accurate compensation for damages sustained.
- Performed meticulous color matching using paint mixing systems, resulting in seamless paint finishes that met or exceeded client expectations.
- Developed strong relationships with clients, leading to repeat business through excellent communication skills and follow-up care.
- Delivered vehicles with improved safety, thoroughly inspecting and repairing structural damage.
- Achieved high customer satisfaction scores, consistently delivering quality workmanship.
Sales Associate
Sun And Ski Sports
03.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Barista/Cashier
Gunther Tootie's
04.2019 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
Education
High School Diploma -
Rising Tide Charter Public School
Plymouth, MA05-2023
Skills
- Setting up and operation of MIG welder
- Consistently in showing up on time
- Practicing skills before/after hours
- Quality-focused
- Seam sealing
- Auto Body repair
- Adhesive bonding
- Client service
- Power tool proficiency
- Spot welding
- Strong leadership skills
- Commitment to quality
- Attentive to detail
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Effective communication
- Adaptability and flexibility
- Relationship building
Timeline
Auto Body Technician
Neponset Circle Auto Body
06.2023 - Current
Sales Associate
Sun And Ski Sports
03.2021 - 06.2023
Barista/Cashier
Gunther Tootie's
04.2019 - 03.2022
High School Diploma -
Rising Tide Charter Public School
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