Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Consistently delivers positive customer interactions while achieving business objectives.
Overview
13
13
years of professional experience
Work History
Full Time Teller
Santander Consumer USA
Fairhaven
11.2024 - Current
Processed customer transactions, including deposits and withdrawals, with high efficiency and accuracy.
Maintained cash drawer accuracy throughout daily operations to prevent discrepancies.
Educated customers on various banking products and services to enhance understanding.
Handled customer inquiries and resolved issues promptly to improve satisfaction.
Collaborated with team members to ensure seamless branch operations and workflow.
Promoted bank products during customer interactions, consistently meeting or exceeding sales goals.
Built strong client relationships through personalized and friendly service.
Provided excellent customer service while managing high transaction volumes effectively.
1ST assistant manager
Kentucky Fried Chicken
New Bedford
11.2012 - 08.2024
Oversaw daily restaurant operations to maximize efficiency and customer satisfaction.
Managed staff development through coaching and mentoring to improve performance.
Conducted financial performance analysis to sustain profitability and identify areas for improvement.
Directed inventory management and ordering processes to meet sales targets and brand standards.
Recruited and hired qualified candidates, enhancing overall team capabilities.
Provided leadership during organizational changes to ensure stability.
Enforced KFC brand standards and policies to maintain consistency and quality.
Analyzed customer feedback data to develop actionable service enhancement plans.