Sarah Benoit
Somerville,MA
Summary
Dynamic professional with a proven track record at J.Crew, excelling in team leadership and cash management. Recognized for enhancing customer relations and driving sales through effective merchandising strategies. Committed to fostering a positive work environment while mentoring staff, resulting in increased employee morale and repeat business.
Overview
20
20
years of professional experience
Work History
Assistant Manager
J.Crew
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Managed 5 employees to ensure a smooth daily operations while assisting 100+ customers each day.
Administrative Assistant
Auburn Dermatology Clinic
09.2008 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Answering about 50+ phone calls daily, 50+ emails and, 30+ patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
In-Home Nanny
Ford Family
01.2006 - 09.2008
- Boosted language development through reading aloud, storytelling, and engaging conversations with the 2 children.
Education
High School Diploma -
Bay Path Regional Vocational Technical High School
Charlton, MABachelor of Arts - Advertising
The Art Institutes
Brookline, MASkills
- Client support
- Cash management
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
- Retail operations
- Employee scheduling
Timeline
Assistant Manager
J.Crew
10.2023 - Current
Administrative Assistant
Auburn Dermatology Clinic
09.2008 - 03.2017
In-Home Nanny
Ford Family
01.2006 - 09.2008
High School Diploma -
Bay Path Regional Vocational Technical High School
Bachelor of Arts - Advertising
The Art Institutes
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