Sarah boliver

Verify dental insurance benefits and clearly explain coverage, estimates, and patient responsibility

• Submit, track, and follow up on insurance claims to ensure timely reimbursement

• Communicate directly with insurance companies to resolve claim issues, denials, and missing information

• Coordinate patient scheduling for hygiene, restorative, and specialty appointments

• Support daily front-desk operations including phones, check-in/check-out, and payment processing

• Maintain accurate patient records using Dentrix while ensuring HIPAA compliance

• Provide fast, accurate service in a high-volume event environment
• Process cash and POS transactions with strong attention to detail
• Deliver consistent customer service while managing multiple priorities
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Managed appointment scheduling and provider calendars to maximize efficiency
• Handled high volume phone calls and patient communications
• Generated reports and tracked data to monitor operational priorities and scheduling.
• Assisted patients with scheduling, confirmations, and general insurance questions
• Maintained organized patient records and supported front-desk workflow