Sarah Cedeno
Boston
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Front Office Manager
Highgate Hotels
Boston, MA
03.2026 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained new staff on customer service protocols and operational procedures.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Co-Owner
The Kake Team (Re-branded Just Sweets by J&S)
Lynn, MA
04.2020 - Current
- Directed daily operations, ensuring product quality and customer satisfaction in all aspects of business.
- Implemented cost-saving measures, optimizing supply chain processes and reducing overhead expenses.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared frostings and other toppings for cakes and pastries.
Overnight Supervisor
Highgate Hotels
Boston, MA
02.2025 - 03.2026
- Supervised overnight operations, ensuring adherence to safety and security protocols.
- Trained and mentored new staff on standard operating procedures and customer service excellence.
- Coordinated front desk activities, addressing guest inquiries and resolving issues promptly.
- Implemented nightly audits to maintain compliance with company policies and operational standards.
- Facilitated communication between departments to enhance overall guest experience during overnight hours.
Front Desk Agent/Airline Coordinator
Lixi Hospitality
Revere, MA
08.2022 - 12.2024
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
Brand Ambassador
GMR Marketing - Global Headquarters
Boston, MA
04.2012 - 03.2020
- Cultivated brand visibility through engaging consumer interactions and promotional events.
- Developed strategies to enhance customer engagement and drive product awareness.
- Trained and mentored new team members on brand messaging and product features.
- Coordinated logistics for events, ensuring seamless execution of brand activations across various locations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
Marketing Manager
M2Winc
Chelmsford, MA
08.2011 - 04.2012
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market penetration.
- Led cross-functional teams in launching innovative marketing campaigns across multiple channels.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
Education
GED -
Somerville High School
Somerville03-2010
Skills
- Customer service
- Hospitality services
- Client relations
- Daily shift oversight
- Workflow optimization
- Calendar management
- Guest experience management
- Team management
- Staff management
- Issue resolution
- Emergency preparedness
- Administrative support
- Administrative skills
- Effective communication
- Front office operations
- Verbal and written communication
- Exceptional communication
- Fluent in Spanish and English
- Crisis management
- Sales and marketing
- Computer skills
- Effective multitasking
- Fluent in Spanish and English
Certification
- ServSafe Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Manager
Highgate Hotels
03.2026 - Current
Overnight Supervisor
Highgate Hotels
02.2025 - 03.2026
Front Desk Agent/Airline Coordinator
Lixi Hospitality
08.2022 - 12.2024
Co-Owner
The Kake Team (Re-branded Just Sweets by J&S)
04.2020 - Current
Brand Ambassador
GMR Marketing - Global Headquarters
04.2012 - 03.2020
Marketing Manager
M2Winc
08.2011 - 04.2012
GED -
Somerville High School