Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Claflin

Newburyport

Summary

Customer-oriented professional with extensive experience in beverage preparation in a fast-paced environment. Strong skills in money handling, problem-solving, and time management. Proven ability to multitask while maintaining high standards of customer service. Dedicated to providing positive customer experience to build loyal customer base.

Overview

47
47
years of professional experience

Work History

Bartender

Hardcover Restaurant
Danvers
08.1978 - Current
  • Maintained composure during high-volume periods, ensuring exceptional customer service for guests.
  • Excelled in fast-paced environments, adapting quickly to changing situations.
  • Collaborated with team members to address needs and enhance operational efficiency.
  • Developed a loyal clientele through consistent service and relationship building.
  • Demonstrated strong organizational skills while managing 14-seat bar and two service windows.
  • Resolved customer issues promptly, contributing to high satisfaction levels with friendly service.

Mortgage Loan Processor

Beverly National Bank
Beverly
03.1991 - 01.1997
  • Conducted comprehensive interviews with loan applicants to gather personal and financial data.
  • Verified credit histories, personal references, and employment records of applicants.
  • Examined loan applications and closing documents for accuracy and completeness.
  • Coordinated activities among lenders, attorneys, realtors, and insurance companies to streamline processes.
  • Monitored loan processing timelines to ensure adherence to closing deadlines.

Customer Service Representative

Trans World Airlines, TWA
Boston
03.1983 - 06.1986
  • Checked in passengers for flights efficiently and accurately.
  • Resolved ticket issues to enhance travel experience.
  • Conducted thorough searches of bags for suspicious devices on international flights.
  • De-escalated customer concerns while maintaining a calm, professional demeanor.

Education

Bachelor of Science - Education

Salem State College
Salem, MA
06-1990

Skills

  • Cocktail preparation
  • Customer service
  • Cash handling
  • Bar organization
  • Dependability

References

References available upon request.

Timeline

Mortgage Loan Processor

Beverly National Bank
03.1991 - 01.1997

Customer Service Representative

Trans World Airlines, TWA
03.1983 - 06.1986

Bartender

Hardcover Restaurant
08.1978 - Current

Bachelor of Science - Education

Salem State College

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Sarah Claflin