Sarah Clark
Medway
Summary
Experienced in addressing team needs with forward-thinking strategies and maintaining a strong focus on daily requirements. Skilled in coordinating schedules and workflows to meet business demands effectively. Recognized for superior work ethic, resourcefulness, and an upbeat nature that contributes to a positive work environment.
Overview
7
7
years of professional experience
Work History
Mail Carrier Assistant
United States Postal Office
10.2024 - 02.2025
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Shift Leader
Dunkin Donuts
02.2018 - 07.2024
- Managing the overall performance of day-to-day tasks for crew members
- Supervising performance and maintaining corporate standards
- Fostering a positive work environment through teamwork and prioritizing customer satisfaction
- Providing customer assistance both via headset and in person, handling orders, addressing concerns, and engaging in friendly conversation
- Ensuring quality food and cleanliness every shift
- Managing customer transactions and accurately counting the drawers at the end of the shift
Education
None - Psychology
Bridgewater State University
Bridgewater, MA01.2023
Skills
- Customer service
- Leadership
- Organization
- Payment processing
- Handling customer complaints
- Delegating work
- Training and mentoring
- Shift leadership
- Safety compliance
- Energetic and enthusiastic
- Shift checklists
Timeline
Mail Carrier Assistant
United States Postal Office
10.2024 - 02.2025
Shift Leader
Dunkin Donuts
02.2018 - 07.2024
None - Psychology
Bridgewater State University
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