Sarah Jacques
Lowell
Summary
Versatile Quality Care Supervisor with comprehensive experience in health care . Superb communication and organizational abilities and in-depth knowledge of quality control standards.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Lowell General Hospital
10.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between medical staff and patients, enhancing service delivery.
- Processed patient check-ins and insurance verifications accurately and efficiently.
- Maintained electronic health records, ensuring data integrity and compliance with regulations.
- Assisted in training new staff on office procedures and software systems.
- Addressed patient inquiries and concerns promptly, improving overall patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Enhanced patient experience by maintaining clean, organized reception area.
- Reduced administrative errors by consistently verifying insurance information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Care Quality Supervisor
Assisting Hands Boston Northwest
01.2024 - Current
- Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Performed thorough assessments of new clients'' homes upon admission into service which resulted in a safer living environment specific for each individuals'' needs.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
Talent Acquisition/ Human Resources Coordinator
Assisting Hands Boston Northwest
02.2023 - 01.2024
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports.
- Led recruitment efforts to attract top talent in a competitive job market.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
Office Administrator /Scheduler
Assisting Hands Boston Northwest
10.2022 - 02.2023
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Lead Caregiver
Assisting Hands Boston Northwest
08.2022 - 10.2022
- Increased safety measures by conducting risk assessments and promptly implementing necessary precautions in the home environment.
- Developed strong partnerships with community resources such as senior centers, support groups, and local agencies to further enrich the lives of patients in our care.
- Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Streamlined workflow processes by implementing organizational systems that improved overall efficiency within caregiving teams.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Educated family members on best practices for supporting their loved one''s ongoing health goals and challenges.
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
- Recorded status and duties completed in logbooks for management.
Education
Certificate - Nursing Assistance
Commonwealth Nursing Services 2006- Present
Lowell, MASkills
- Developed monthly reports showing inspections and improvements
- Established inspection equipment to meet quality control standards
- Staff Training
- Scheduling
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments
- Administered medication as directed by physician
- Cooked tasty, nourishing meals for patients to promote better nutrition
- Compassionate caregiver offers over 20 years of experience assisting others Committed to delivering top-notch care, administering medication and maintaining safe environments Knowledgeable of care documentation practices
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Monitored progress and documented patient health status changes to keep care team updated
- First aid and safety
- Transported clients for medical and personal outings
- Patient care
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
Languages
English
Full Professional
Personal Information
Title: Certified Nursing Assistant
Timeline
Medical Receptionist
Lowell General Hospital
10.2024 - Current
Care Quality Supervisor
Assisting Hands Boston Northwest
01.2024 - Current
Talent Acquisition/ Human Resources Coordinator
Assisting Hands Boston Northwest
02.2023 - 01.2024
Office Administrator /Scheduler
Assisting Hands Boston Northwest
10.2022 - 02.2023
Lead Caregiver
Assisting Hands Boston Northwest
08.2022 - 10.2022
Certificate - Nursing Assistance
Commonwealth Nursing Services 2006- Present