Sarah Jordan
Westwood
Summary
Adaptable and collaborative individual with a diverse background in customer service and education. Known for prioritizing service and enhancing guest experiences while driving team performance through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Kids Academy Team Member
Lifetime Athletic Club
Westwood, MA
07.2021 - Current
- Facilitated engaging educational activities for children, enhancing learning experiences and promoting social skills.
- Collaborated with team members to develop age-appropriate programs, ensuring alignment with organizational goals.
- Mentored new staff on operational procedures and best practices for child safety and engagement.
- Implemented feedback mechanisms to improve program effectiveness and participant satisfaction rates.
Server
Island Creek Oysters
Boston, MA
05.2025 - 08.2025
- Delivered exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely service and food quality.
- Adapted quickly to changing menus and special requests from guests.
Swim Instructor
Goldfish Swim School
08.2019 - 06.2021
- Instructed students in water safety and swimming techniques, fostering confidence and skill development.
- Developed individualized lesson plans tailored to diverse student needs and learning styles.
- Evaluated student progress and provided constructive feedback to encourage improvement and motivation.
- Mentored junior instructors, enhancing team performance through knowledge sharing and best practices.
Education
Bachelor of Arts - English
Xavier University
Cincinnati, OH05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Food running
- Service prioritization
- Team collaboration
Timeline
Server
Island Creek Oysters
05.2025 - 08.2025
Kids Academy Team Member
Lifetime Athletic Club
07.2021 - Current
Swim Instructor
Goldfish Swim School
08.2019 - 06.2021
Bachelor of Arts - English
Xavier University