Adaptable and collaborative individual with a diverse background in customer service and education. Known for prioritizing service and enhancing guest experiences while driving team performance through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Kids Academy Team Member
Lifetime Athletic Club
Westwood, MA
07.2021 - Current
Facilitated engaging educational activities for children, enhancing learning experiences and promoting social skills.
Collaborated with team members to develop age-appropriate programs, ensuring alignment with organizational goals.
Mentored new staff on operational procedures and best practices for child safety and engagement.
Implemented feedback mechanisms to improve program effectiveness and participant satisfaction rates.
Server
Island Creek Oysters
Boston, MA
05.2025 - 08.2025
Delivered exceptional customer service by accurately taking and processing orders.
Maintained cleanliness and organization of dining area to enhance guest experience.
Collaborated with kitchen staff to ensure timely service and food quality.
Adapted quickly to changing menus and special requests from guests.
Swim Instructor
Goldfish Swim School
08.2019 - 06.2021
Instructed students in water safety and swimming techniques, fostering confidence and skill development.
Developed individualized lesson plans tailored to diverse student needs and learning styles.
Evaluated student progress and provided constructive feedback to encourage improvement and motivation.
Mentored junior instructors, enhancing team performance through knowledge sharing and best practices.