Sarah Kowalczyk
Leominster
Summary
Results-oriented achiever consistently exceeding targets and driving success in fast-paced environments. Strategic expertise combined with hands-on experience delivers impactful solutions and fosters strong customer engagement. Successful in driving results and contributing to overall growth and success of the organization through a strategic mindset.
Overview
7
7
years of professional experience
Work History
Strategic Account Manager
Johnson Controls Fire Protection LP
07.2019 - Current
- Manage key client relationships in the education vertical, commercial vertical, with a focus on the hospitality vertical
- Drive revenue growth by upselling additional services
- Ensure account retention through strategic planning, client education, and exceptional customer service
- Conduct quarterly business reviews with C-suite executives to align company solutions with client needs
- Customize solutions to meet client needs by actively listening to their challenges while balancing company objectives
- Represent Johnson Controls at industry trade shows, conferences, and key stakeholder meetings
- Achieved over 120% of sales quota for five consecutive years
- Achieved a career-high 154% of quota in the most recent year, earning the prestigious Open Globe Award and public recognition as a top Johnson Controls performer
RENEWAL SPECIALIST
Johnson Controls Fire Protection LP
01.2019 - 07.2019
- Managed contract renewals for a diverse client portfolio, ensuring retention and continued service
- Strengthened client relationships through proactive communication and problem-solving
- Streamlined the renewal process to improve efficiency and reduce churn
- Led training for newly hired Renewal Specialists and developed standardized documentation to ensure consistent departmental processes
Dispatch Coordinator
Johnson Controls Fire Protection LP
12.2017 - 01.2019
- Coordinated dispatch operations, optimizing scheduling and resource management
- Improved response times and operational efficiency through strategic planning
- Ensured seamless communication between teams to enhance customer satisfaction
Education
High School Diploma -
Ralph C. Mahar Regional School
Orange, MA06-2012
Skills
- Execution of strategic initiatives
- Client loyalty strategies
- Growth-oriented business development
- Experience in Salesforce CRM
- Experience with SPIN sales methodology
- Advanced sales techniques training
- Strategic C-suite negotiations
- Problem-solving expertise
- Integrity-driven leadership
- Cross-functional collaboration
- Client relationship building
- Proposal writing
- Brand positioning
- Revenue generation
- Business strategies
- Sales negotiations
- Key performance indicators
- Data-driven decision making
- Upselling and cross selling
- Pipeline management
- Sales training
- Performance tracking
Awards And Achievements
- 2024: 154% to plan
- 2023: 144% to plan
- 2022: 136% to plan
- 2021: 151%, to plan
- 2020: 122% to plan
Open Globe Award Recipient
The Open Globe Award by Johnson Controls is a recognition given to employees who demonstrate exceptional performance and are at the top percentile within their respective roles.
Timeline
Strategic Account Manager
Johnson Controls Fire Protection LP
07.2019 - Current
RENEWAL SPECIALIST
Johnson Controls Fire Protection LP
01.2019 - 07.2019
Dispatch Coordinator
Johnson Controls Fire Protection LP
12.2017 - 01.2019
High School Diploma -
Ralph C. Mahar Regional School
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