Sarah Leclerc-Gagnon
Swansea
Summary
Healthcare Operations Manager with extensive experience in behavioral health service coordination, high-volume staff scheduling, and client intake management within an ABA therapy setting. Proven ability to oversee daily clinic operations, maintain insurance and compliance standards, and ensure continuity of care through strategic problem-solving and proactive communication. Recognized for strong leadership, organization, and the ability to manage multiple operational priorities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Manager
Sunflower Development Center
Raynham, MA
01.2023 - Current
- Oversee daily operations for an ABA therapy clinic, ensuring continuity of care and staff coverage across all scheduled therapy sessions.
- Manage high-volume scheduling for RBTs and clients, proactively addressing call outs and last-minute changes to maintain service delivery.
- Coordinate staffing assignments based on client needs, authorization requirements, and clinician availability.
- Develop contingency plans to minimize cancellations and maintain compliance with payer expectations.
- Assist with audits, authorization submissions, and service verifications.
- Assist with onboarding processes, including training tracking and employment requirements.
- Lead the full client intake process from initial inquiry through service initiation, ensuring a smooth and supportive onboarding experience for families.
- Conduct intake meetings with families to gather clinical, behavioral, and background information to determine service needs.
Behavior Therapist
Springtide Child Development
Shrewsbury, MA
07.2022 - 01.2023
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Implemented behavior intervention strategies to enhance social skills and communication.
- Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
- Implemented behavior intervention plans to motivate and help clients reach highest potential.
- Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
Treatment Services Supervisor
Alee Behavioral Healthcare
Providence, RI
12.2021 - 06.2022
- Supervised employees at both Providence and Cranston clinic locations and delegated duties and responsibilities to each member.
- Mentored new employees on procedures and policies to maximize team performance.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated employee schedules according to shift changes and availability.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Lead Therapist Supervisor
Alee Behavioral Healthcare
Providence, RI
11.2020 - 12.2021
- Responded to emergency situations and provided crisis support when necessary.
- Performed comprehensive assessments for clients under the supervision of a BCBA.
- Ensured lead therapists executed necessary duties by conducting biannually procedural integrity checks.
- Trained new lead therapists by familiarizing them with their expectations in their role.
- Conducted weekly meetings with the lead therapists to ensure that optimal support was provided. Utilized this time to also address questions/comments/concerns regarding each caseload.
Training and Administrative Supervisor
Alee Behavioral Healthcare
Cranston, RI
09.2016 - 11.2020
- Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
- Reorganized and restructured protocols post quarantine to effectively reopen company business.
- Completed monthly reports for the CEO by extracting data from a billing database that indicates the company's productivity.
- Managed payroll for over eighty employees at two different locations.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely progress reports.
- Provided supervision as a lead ABA therapist to those who worked directly with clients on the same caseload.
- Completed office duties, including making appointments, coordinating with insurance companies and handling any billing issues.
- Efficiently collaborated with Human Resources to ensure a smooth hiring process for new employees.
Education
Bachelor of Science - Communicative Disorders
University Of Rhode Island
North Kingstown, RI05-2016
Skills
- Leadership and delegation management
- Training and supervision
- Effective collaboration
- Data analysis and application
- Treatment team planning
- Efficient multitasking
- Critical thinking
- Exceptional organization
- Behavioral intervention training
- Scheduling management
- CPR/First aid certified
- CPI certified
Timeline
Operations Manager
Sunflower Development Center
01.2023 - Current
Behavior Therapist
Springtide Child Development
07.2022 - 01.2023
Treatment Services Supervisor
Alee Behavioral Healthcare
12.2021 - 06.2022
Lead Therapist Supervisor
Alee Behavioral Healthcare
11.2020 - 12.2021
Training and Administrative Supervisor
Alee Behavioral Healthcare
09.2016 - 11.2020
Bachelor of Science - Communicative Disorders
University Of Rhode Island