Sarah Mckenzie
Malden
Summary
Dedicated professional with over a decade of experience in advocating for customer and employee satisfaction. Skilled in optimizing efficiency and conflict resolution, with a passion for ensuring every interaction is a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Walnut Street Center
05.2024 - 03.2025
- Greeted and directed clients and visitors of the organization.
- Handled all incoming emails and phone calls in a timely manner.
- Streamlined schedule management for department directors and managed balanced calendars for numerous conference rooms.
Manager
Propark Mobility
05.2022 - 05.2024
- Provided outstanding customer service and executed various budget-friendly marketing tactics, increasing clientele from one to over fifty in under a year.
- Managed employee schedules to guarantee sufficient coverage at peak periods while controlling labor expenses.
- Formulated procedures to improve workflow efficiency and mitigate risk.
- Sourced and mentored new employees.
Office Manager
Standard Solutions
06.2015 - 05.2022
- Coordinated daily office operations to enhance workflow and efficiency.
- Managed office budget, allocating resources between maintaining supply inventory, expo/travel expenses, community outreach, and marketing.
- Streamlined communication between employees and their assigned clients.
Education
Associate of Arts - Business Management
Bunker Hill Community College
Charlestown, MA06-2027
Skills
- Cash handling
- Merchandising
- Communication
- Multi-Position coverage
- De-Escalation
- Time management
Timeline
Administrative Assistant
Walnut Street Center
05.2024 - 03.2025
Manager
Propark Mobility
05.2022 - 05.2024
Office Manager
Standard Solutions
06.2015 - 05.2022
Associate of Arts - Business Management
Bunker Hill Community College