Sarai Galvez
Methuen
Summary
Dedicating in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas prepared to bring experience to dynamic new position. I would like to obtain a position and contribute my skills and dynamics to benefit the job.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Lahey Hospital Medical Center
06.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and validated patient demographics and insurance information.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Checked in patients to be triaged
- Schedule appointment in a timely manner
- Check in patients for their appointments
- Change patients accordingly to there appointment type
COVID-19 Coordinator
Meetcaregivers
12.2021 - 04.2022
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique for kids grade K-12, faculty and staff.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines. Coordinate testing pools
- Accurately place proper amount of swabs into specimens
- Supervise team members
- Use proper PPE gear
Call Center Customer Service Specialist
Greater Lawrence Family Health Center
11.2020 - 12.2021
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses, and contact information within call management databases. Schedule patient appointments
- Obtain and enter demographic information
- Correctly communicate urgent and non urgent calls to nursing teams
- Direct call to other departments
- Page Clinicians
- Makes phone notes using EMR
Fulfillment Associate
Amazon
05.2020 - 08.2020
- Accepted, processed and filled orders quickly and accurately.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Verified items correctly matched to sales check for packing and shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Assistant Manager
SUBWAY®Restaurants
09.2018 - 04.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Rang out and take customer orders
- Trained team members in successful strategies to meet operational and sales targets
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained positive customer relationships by responding quickly to customer service inquiries
Operations
Kohls Department Store
05.2018 - 09.2018
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Helped customers complete purchases, locate items and joined rewards programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Unloaded trucks
- Stocked men's and women departments
Sales Associate
Target
10.2017 - 03.2018
- Operated cash register, collected payments, and provided accurate change using POS
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products, and services information.
- Engaged positively with each customer, providing professional and polite support for sales and service needs. Inform and help customers apply for RedCard
Crew Member
McDonald's
02.2017 - 09.2017
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track
- Took and assisted with customer orders
- Collaborated with team members to complete orders
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Wiped counters and sanitized equipment to maintain clean food and dining areas.
Data Entry Intern
Raytheon
08.2014 - 06.2015
- Managed documents by organizing forms, making photo copies, filing records, preparing correspondence and creating reports.
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Entered company data using Microsoft Excel
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2018
Skills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Treatment plans knowledge
- System and software programs
- Accurate money handling
- Team Building
- Time Management
- Bilingual
- Patient Registration
- Scheduling Diagnostic Procedures
- Customer Service
Timeline
Patient Access Specialist
Lahey Hospital Medical Center
06.2022 - Current
COVID-19 Coordinator
Meetcaregivers
12.2021 - 04.2022
Call Center Customer Service Specialist
Greater Lawrence Family Health Center
11.2020 - 12.2021
Fulfillment Associate
Amazon
05.2020 - 08.2020
Assistant Manager
SUBWAY®Restaurants
09.2018 - 04.2020
Operations
Kohls Department Store
05.2018 - 09.2018
Sales Associate
Target
10.2017 - 03.2018
Crew Member
McDonald's
02.2017 - 09.2017
Data Entry Intern
Raytheon
08.2014 - 06.2015
High School Diploma -
Lawrence High School
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