Sarai Slayton
Fall River
Summary
Dedicated and compassionate professional with extensive experience in customer-facing roles across healthcare, hospitality, and telecommunications. Proven ability to manage high call volumes, resolve issues promptly, and deliver exceptional service in fast-paced environments. Strong administrative and communication skills demonstrated through accurate patient registration, insurance verification, and medical record management. Adept at collaborating across teams, training new staff, and ensuring compliance with HIPPA and organizational policies. Passionate about helping others and committed to maintaining efficiency, professionalism, and a positive patient experience in every interaction.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Patient Access Representative
Southcoast Health System
Fall River
09.2024 - Current
- Welcomed patients and verified insurance information upon arrival.
- Ensured compliance with healthcare regulations during patient interactions.
- Utilized electronic health record systems to maintain accurate patient data.
- Collected co-pays and other payments from patients at time of service.
- Managed incoming faxes and scanned documents related to patient registration processes.
- Manage post-mortem coordination, including preparing and processing death certificates, liaising with funeral homes for timely pickups, and facilitating Medical Examiner’s (ME) cases when accepted.
- Work with the New England Organ Bank (NEOB) to place holds on deceased patients, ensuring proper communication for organ donation consideration and family outreach.
Crew Member
CMC Payroll Management
Fall River
04.2022 - 06.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Trained new team members on procedures, customer service, and sales techniques.
Customer Solutions Representative
Comcast
Plymouth
11.2019 - 03.2022
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Escalated customer issues to management for appropriate action to be taken.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed over 20 customer calls per day.
Crew Member
Burger King
Fall River
02.2019 - 10.2019
- Keep customer and food preparation areas clean and well-organized for maximum efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Shift Manager
McBee Enterprises
Canton
06.2016 - 10.2018
- Helped employees operate productively and stay on task to meet business and customer needs.
- Cross-trained in every store role to maximize operational knowledge.
- Increased overall team efficiency and productivity.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Contributed to the 5% increase in sales revenue.
Dining Hall Worker
Sodexo Food Service (FSU)
Framingham
09.2015 - 05.2018
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and swiped student meal cards (and guests) upon arrival to dining hall.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Established rapport with customers by providing friendly and attentive service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Voluntary Caregiver
Hellenic Nursing And Rehabilitation Center
Canton
06.2015 - 08.2015
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a clean and safe environment for residents and staff.
Education
High School Diploma -
Canton High School
Canton, MA 09.2011 - 08.2025
No Degree -
Framingham State University
Framingham, MASkills
- HIPAA Compliance
- Dependable and Responsible
- Verbal and Written Communication Skills
- Organization
- De-Escalation Techniques
- Adaptability and Flexibility
- Decision-Making
- Electronic Health Records
- Payment Collection
- Interdepartmental Collaboration
- Medical Terminology
Awards
McBee Enterprises Sales Award- Most Upsales
Employment Gap
Full time student
Timeline
Patient Access Representative
Southcoast Health System
09.2024 - Current
Crew Member
CMC Payroll Management
04.2022 - 06.2025
Customer Solutions Representative
Comcast
11.2019 - 03.2022
Crew Member
Burger King
02.2019 - 10.2019
Shift Manager
McBee Enterprises
06.2016 - 10.2018
Dining Hall Worker
Sodexo Food Service (FSU)
09.2015 - 05.2018
Voluntary Caregiver
Hellenic Nursing And Rehabilitation Center
06.2015 - 08.2015
High School Diploma -
Canton High School
09.2011 - 08.2025
No Degree -
Framingham State University