Sarena Fahl
Salem,MA
Summary
Dynamic and people-focused Experience Manager with a strong background in leadership, human resources, and operational excellence. Proven ability to build high-performing teams by fostering an inclusive, engaging, and development-focused environment. Skilled in talent acquisition, employee coaching, performance management, and creating strategic plans to close skill gaps. Passionate about empowering individuals to reach their full potential while ensuring consistency in operations and culture.
Overview
12
12
years of professional experience
Work History
Experience Manager
Ulta
Woburn, MA
03.2026 - Current
- Led sales team to exceed performance targets through strategic training and coaching initiatives.
- Implemented customer engagement strategies that enhanced service quality and improved client satisfaction.
- Analyzed sales data to identify trends, informing strategic adjustments for improved profitability.
Store Manager
Starbucks
Tucson, AZ
08.2021 - 11.2025
- Developed and implemented effective labor plans by aligning staff scheduling with customer trends, individual employee strengths, and business needs.
- Fostered a collaborative and inclusive work environment focused on employee engagement, performance development, and mutual success.
- Successfully managed a team of 33 employees in a fast-paced setting through consistent coaching, proactive communication, and real-time feedback that supported growth and retention.
Inventory Manager
Target
Tucson, AZ
02.2014 - 08.2021
- Analyzed inventory data to identify discrepancies and implemented corrective actions, supporting operational efficiency and accuracy.
- Developed and enforced inventory management policies and procedures, contributing to consistent operational practices and team accountability.
- Collaborated with HRBP on new hire training and onboarding, ensuring clear understanding of job responsibilities, company policies, and safety protocols to accelerate employee integration and performance.
Skills
- Leadership & Team Development
- Relationship Building & Change Management
- Conflict Resolution & Problem Solving
- Organizational Development & Communication
Timeline
Experience Manager
Ulta
03.2026 - Current
Store Manager
Starbucks
08.2021 - 11.2025
Inventory Manager
Target
02.2014 - 08.2021