Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Savannah Hopkinson

Salisbury

Summary

Detail-oriented Regional Manager with a proven track record in enhancing customer service standards and team morale. Expertise in scheduling, marketing in-store promotions, and effective merchandising strategies. Skilled in conflict resolution and customer issue management, leading to increased productivity and efficient task completion. Strong communication, problem-solving, and adaptability skills drive success across multiple locations and achievement of goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Regional Manager

Rajas Smoke Shack & CBD Store
Plaistow
06.2018 - Current
  • Advanced from store associate to regional manager over seven years across multiple locations.
  • Executed opening, closing, and shift change functions to uphold operational standards.
  • Conducted market research to identify new business opportunities and industry trends.
  • Recruited and trained employees to meet job requirements effectively.
  • Reviewed employee performance, delivering feedback and coaching for continuous improvement.
  • Developed and implemented policies and procedures for multi-state stores.
  • Managed inventory and supplies to guarantee availability of essential materials.
  • Resolved customer issues promptly, enhancing satisfaction through knowledgeable service.

Waitress

Anthony's Italian restaurant and bar
Seabrook
01.2019 - 01.2021
  • Delivered bartending, waitressing, and hosting services at family restaurant for two years.
  • Ensured customer satisfaction by addressing needs and cultivating a welcoming atmosphere.
  • Collaborated with team members to enhance service efficiency during peak hours.
  • Maintained accuracy in processing payments, issuing change, and printing receipts.
  • Gathered guest feedback on food quality and resolved issues promptly.
  • Took reservations and managed to-go orders to optimize operations.
  • Addressed customer complaints swiftly to uphold service excellence.

Daycare Teacher's Assistant

A Bright Beginning Too
Danvers
12.2016 - 06.2018
  • Supervised 10+ children, ensuring adherence to health and safety standards.
  • Maintained organized classrooms and play areas to promote a healthy environment.
  • Monitored children during nap time, fostering a quiet atmosphere for rest.
  • Assisted in preparing lesson materials and bulletin displays for effective learning.
  • Observed and evaluated children to identify strengths and tailor enrichment activities.
  • Enforced rules to instill good manners and maintain safety during activities.
  • Enhanced interpersonal skills through regular communication with children and guardians.
  • Attended staff meetings and training sessions to refine childcare techniques.

Education

High school diploma -

Triton Regional High School
Byfield
06.2018

Skills

  • Financial management
  • Customer service
  • Effective communication
  • Work dedication
  • Team management
  • Regional oversight
  • Digital marketing strategies
  • Social media marketing
  • Continuous learning
  • Relationship building
  • Inventory management
  • Employee training
  • Conflict resolution
  • Sales and marketing strategies
  • Customer service and care
  • Customer service management

Certification

The Fundamentals of Digital Marketing, Google Digital Garage, 03/01/23

References

References available upon request.

Timeline

Waitress

Anthony's Italian restaurant and bar
01.2019 - 01.2021

Regional Manager

Rajas Smoke Shack & CBD Store
06.2018 - Current

Daycare Teacher's Assistant

A Bright Beginning Too
12.2016 - 06.2018

High school diploma -

Triton Regional High School

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Savannah Hopkinson